Keng Hou Io

• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Developed and implemented procurement policies and procedures to enhance compliance with company standards.
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
• Developed and tracked metrics to measure supplier performance and cost savings.
• Payroll calculation
• Managed employee disputes by employing conflict resolution techniques.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Developed focused training programs, leadership pipeline and succession plans.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.

• Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
• Oversaw money banks for tables and coordinated paperwork for transfers.
• Helped market casino to target groups to bring in business and sustain continued profits.
• Interviewed, hired and trained new gambling floor workers.

• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Manpower Management
• Organize and process all HR issues(apply procedure, paper works, etc.) To Macau Gov. Dept. or any related unities. PRC and Oversea Lobar issue
• Payroll control
• Assist Project Manager to summit a construction tender.

Construction Project manpower arranged.