Kenedi Peebles
Saint Louis,MO
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance satisfaction. Strong communication skills and a deep sense of empathy facilitate the development of lasting customer relationships. Proven ability to maintain high levels of customer satisfaction while fostering loyalty through attentive service and proactive problem-solving. Committed to delivering exceptional support that exceeds customer expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative & Dispatcher
Azuma Leasing
06.2024 - 10.2025
- Analyzed customer feedback trends, providing insights to management for service enhancements, and ensuring timely coordination of deliveries and pick-ups.
- Resolved billing discrepancies and adjusted customer accounts to ensure accurate invoicing.
- Collaborated with team members to develop solutions for recurring customer service challenges.
- Assisted customers with inquiries, resolving issues efficiently and enhancing overall satisfaction.
Customer Relations Supervisor
Automobile Club of Missouri (AAA)
04.2023 - 06.2024
- Supervised customer service team, ensuring high-quality support and satisfaction.
- Implemented process improvements that streamlined operations and increased efficiency in handling customer emergency roadside requests.
- Negotiated service recoveries and billing adjustments to resolve customer complaints within the policy limit.
- Field incoming calls from members requiring emergency roadside assistance, including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Directed 12 person team of customer service personnel while helping front-line team members work effectively with over 150 daily customers.
Escalation Specialist
AMC Entertainment Holdings
08.2021 - 03.2023
- Handled high-priority communications from customers and vendors.
- Delivered calm, conflict resolution in high-pressure situations, consistently meeting service standards.
- Analyzed complaint trends and provided recommendations to reduce repeat escalations.
- Resolved customer escalations through effective communication and problem-solving techniques.
Education
Associate Degree - Cybersecurity
University of Phoenix
Universty Of Phenoix 2026
High School Diploma - Business Communications
North Technical High School
Florissant, MO2020
Skills
- Billing management
- Negotiation and conflict resolution
- Expertise in reporting tools including Five9, RDWeb, Microsoft Applications, and Salesforce
- Accurate data entry and management
LANGUAGES
English (Fluent)
AWARDS & HONORS
Valedictorian, North Technical High School, National Honor Society, North Technical High School, Community Youth Outreach Program, City of Berkeley, MO, Cyber Security, University of Phoenix – In Progress (Expected Completion 2026)
Timeline
Customer Service Representative & Dispatcher
Azuma Leasing
06.2024 - 10.2025
Customer Relations Supervisor
Automobile Club of Missouri (AAA)
04.2023 - 06.2024
Escalation Specialist
AMC Entertainment Holdings
08.2021 - 03.2023
Associate Degree - Cybersecurity
University of Phoenix
High School Diploma - Business Communications
North Technical High School