Kendalynn Rothwell
Columbia
Summary
Detail-oriented student manager with a strong focus on customer service, team leadership, and inventory management. Committed to implementing effective operational procedures and fostering communication to enhance dining experiences.
Overview
2
2
years of professional experience
Work History
Student Manager
University of Missouri Campus Dining Services
Columbia
01.2026 - Current
- Coordinated staff schedules to optimize coverage and service quality in dining facilities.
- Assisted in inventory management and stock replenishment processes.
- Implemented operational procedures for smoother daily operations.
- Ensured accuracy of student records by maintaining up-to-date contact information and course enrollment data.
- Compiled and analyzed student performance metrics reports for senior management insights.
- Facilitated effective communication between full-time staff and students on campus dining policies and procedures.
- Ensured compliance with university policies and regulations in all team activities.
- Managed end-of-night procedures for dining hall and kitchen to maintain cleanliness and safety.
Student Supervisor
University of Missouri Campus Dining Services
Columbia
03.2025 - 01.2026
- Supervised student staff during meal service and dining operations.
- Trained new employees on food safety and customer service standards.
- Ensured cleanliness and organization of dining areas during peak hours.
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted regular team meetings to improve service efficiency and communication.
- Worked to clean, sanitize, and put away all dishes thoroughly at the end of the night.
Crew Member
McDonald's
Maryville
06.2025 - 08.2025
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely and efficiently for food preparation.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on operational procedures.
- Monitored inventory levels and communicated supply needs to management.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Attendant
University of Missouri Campus Dining Services
Columbia
09.2024 - 03.2025
- Prepared ingredients following recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment safely and effectively during meal service.
- Followed health and safety regulations to maintain food quality.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Grilled and deep fried various foods from meats to potatoes.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Completed closing tasks such as deep cleaning surfaces and restocking.
Education
Bachelor of Science - Psychology
University of Missouri - Columbia
Columbia, Missouri 05-2028
Skills
- Customer service
- Team leadership
- Inventory management
- Operational procedures
- Effective communication
- Proficiency in Microsoft 365 applications, including Excel, Word, and PowerPoint
Timeline
Student Manager
University of Missouri Campus Dining Services
01.2026 - Current
Crew Member
McDonald's
06.2025 - 08.2025
Student Supervisor
University of Missouri Campus Dining Services
03.2025 - 01.2026
Customer Service Attendant
University of Missouri Campus Dining Services
09.2024 - 03.2025
Bachelor of Science - Psychology
University of Missouri - Columbia