Kendall Clark

Experienced customer service professional adept in delivering exceptional support and building strong relationships. Proficient in resolving issues and ensuring customer satisfaction. Strong communicator and passionate about providing personalized solutions and enhancing overall customer experience.

• Guest Services Professional
• Hospitality & Tourism Management Professional

As a Principles Of Effective Trainer and Instructor, I assisted with new hire classes, created in-depth training manual for all employees; conducted orientation sessions and organized on-the-job training for new hires. Also, I communicated all learning and performance objectives, schedules, and training assessments to upper management. I reviewed and edited all training materials for accuracy and company policy compliance,

evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.

Completed a 12-week Leadership Development Program focused on strategic decision-making, effective communication, and management skills. I participated in interactive workshops in the Leadership Program, covering topics such as Effective Communication and Time Management. These workshops provided resources and techniques for better communication, active listening, and assertiveness. As well as, provided valuable tools for time management, which allowed me to prioritize, set goals, and overcome productivity challenges in my personal and work life.