Kendall Clark
Kansas City,MO
Summary
Driven hospitality specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Flexible, with upbeat demeanor and committed to client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum Rx UnitedHealth Group
09.2021 - Current
- Schedule shipments to patients homes or physicians office
- Speak with patients (or their approved authorized representative) prior to shipping medication
- Reiterate prescription information and dosage with patients
- Offer patients the opportunity to speak with a pharmacist
- Obtain payment for the amount due by patient (copay).
- Maintain accurate history notes and records in the patient profile
- Obtain and update patient profile with any new insurance information
Cashier
Crab Kingz
01.2019 - 07.2022
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Used POS system to enter orders, process payments, and issued receipts
- Promoted customer loyalty inconsistent sales by delivering friendly service in knowledgeable assistance
- Perform store opening, closing and shift change actions, including completing accuracy of change logs, to keep operations efficient in current
- Restocked and organized merchandise in front lanes
Sales Associate
Target
07.2020 - 09.2021
- Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
- Meticulously handed POS system transactions include credit, cash, exchange, returns and refunds to ensure seamless and accurate cash flow
- Actively stated information about latest sales offering and loyalty programs
- Trained in developing new sales team associates and products, selling techniques and company procedures
Education
Associate of Arts in Business Administration and Management -
Metropolitan Community College
Kansas City, MO05.2025
High School Diploma -
Lee's Summit West High School
Lee's Summit, MO05.2019
Skills
- Problem-solving skills
- Hard worker
- Friendly
- Positive attitude
- Time management
- Leadership
- Communication
- Microsoft
Certification
- Guest Services Professional
- Hospitality & Tourism Management Professional
Additional Information
Assisted with new hire classes as a POET and Instructor. Created in-depth training manual for all employees; conducted orientation sessions and organized on-the-job training for new hires. As well as, communicated all learning and performance objectives, schedules, and training assessments to upper management. Reviewed and edited all training materials for accuracy and company policy compliance. Also, evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Timeline
Patient Care Coordinator
Optum Rx UnitedHealth Group
09.2021 - Current
Sales Associate
Target
07.2020 - 09.2021
Cashier
Crab Kingz
01.2019 - 07.2022
Associate of Arts in Business Administration and Management -
Metropolitan Community College
High School Diploma -
Lee's Summit West High School
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