Kelsie Phemister
Independence
Summary
Adept at enhancing operational efficiency and guest satisfaction, my tenure at O'Reilly Hospitality Management showcased my ability to streamline room inspection processes and significantly reduce guest complaints. Leveraging skills in housekeeping and customer service, I excel in team supervision and maintaining high health and safety standards, ensuring top-notch service delivery in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Inspector
O'Reilly Hospitality Management
07.2021 - Current
- Collaborated with various team members to meet guests' requests.
- Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Inspected guest rooms for compliance with cleanliness standards.
Sales Associate
AutoZone
08.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Delivery Driver
Homerun Trucking LLC
02.2019 - 01.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Medical Assistant
Heartland Medical Care
08.2015 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Refilled medications
- Obtained vitals
- Performed blood draws, EKG, and any other orders the physician requested.
Education
No Degree - Medical Assistant
Everest College
Kansas City11-2014
GED -
UpperRoom
Kansas City01-2013
Skills
- Housekeeping
- Maintenance
- Health and safety regulations
- Team supervision
- Staff training
- Inspecting rooms
- Performing room inspections
- Supervising team
- Customer service
- Workload prioritization
Timeline
Housekeeping Room Inspector
O'Reilly Hospitality Management
07.2021 - Current
Sales Associate
AutoZone
08.2020 - 01.2021
Delivery Driver
Homerun Trucking LLC
02.2019 - 01.2021
Medical Assistant
Heartland Medical Care
08.2015 - 04.2017
No Degree - Medical Assistant
Everest College
GED -
UpperRoom
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