Kelsie England
Blue Springs
Summary
Resourceful Medical Billing Specialist known for high productivity and efficiency in task completion. Specialize in accurate claim submission, effective revenue cycle management, and comprehensive insurance follow-up. Excel in problem-solving, communication, and time management to ensure smooth financial operations within healthcare settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Lincare Healthcare
Blue Springs
11.2019 - Current
- Key Claims.
- Verify Insurance companies’ information.
- Adjust credits.
- Review denials.
- Data Entry and patient information verification.
- Answer Phones.
Customer Service Representative
Trucks and autos
Independence
11.2017 - 05.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
01.2014 - 01.2019
Internship
Fitzgibbon Hospital
Marshall
08.2011 - 05.2012
- Responsibilities include filing paperwork, updating medical information for accuracy.
- Answered phones and assisted with other clerical duties.
Education
High School Diploma -
Marshall High School
Marshall, MO05-2006
Skills
- CSR
- Insurance Verification
- Medical Billing
- Server
- Medical Coding
- ICD-10
- Medical Records
- Filing paper work
- HIPAA
- Microsoft Excel
- Powerpoint
- CPT coding
- Microsoft Office
- Typing 80 wpm
- Customer Service
- Customer Support
- Sales
- Business Management
- POS
- 10 Key Data Entry
- QuickBooks
- Data Entry
- Accounts receivable
- Call Center
- Google Docs
- ICD-9
- EMR Systems
- Analysis skills
- Medical Office Experience
- Accounting
- Customer Care
- Fast learner
Certification
Business Management Certificate, SCCC
Timeline
Medical Billing Specialist
Lincare Healthcare
11.2019 - Current
Customer Service Representative
Trucks and autos
11.2017 - 05.2019
01.2014 - 01.2019
Internship
Fitzgibbon Hospital
08.2011 - 05.2012
High School Diploma -
Marshall High School