Kelsey Walton
Belton
Summary
Flexible, self-motivated supervisor with experience in supervising personnel, including shift scheduling, monetary audits and asset protection.
Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments.
Results-driven professional ready to leverage extensive experience in managing client accounts and coordinating project deliverables. Consistently recognized for driving client satisfaction and supporting team objectives. Known for strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and collaborative success.
Professional with strong background in account coordination, adept at managing client relationships and streamlining processes. Proven ability to collaborate effectively with teams to achieve high-impact results. Skilled in project management, communication, and problem-solving, ensuring adaptability to changing needs while maintaining reliability and focus on outcomes.
Overview
17
17
years of professional experience
Work History
Account Coordinator
Freight Quote/ C.H. Robinson
05.2018 - 08.2025
- I work on making phone calls to trucking companies.
- I am in charge of making sure freight is picked up and delivered on time.
- If any obstacles should arise, I help in assisting to make sure everything back on track with the freight.
- I also take care of any customer service calls they may come in during they day.
- I had dedicated high volumed customer demand accounts I handled daily.
- I moved multiple trucks daily for them.
- My dedicated accounts would be time limited and specific instructions per load.
Mail Delivery
USPS
05.2015 - 03.2018
- Collecting daily mail, placing/casing mail in order of route, filing and marking letters to correct spot to forward and/or delete, keep logs, loading and moving up to 80lbs daily, driving/delivering mail on street, customer service, gaining signatures, collecting pick ups, putting away daily supplies, filling and taking care of truck for route, daily communication with management
Floor Supervisor
Great Wolf Lodge
03.2014 - 05.2015
- Supervise room attendants in the performance of their job duties ensuring job functions meet, or exceed, expected quality level.
- Ensure supplies are available and up to date.
- Attend morning meetings as a back up to my immediate supervisor when required.
- Ensure daily communication is given to all room attendants and housemen.
- Liaise with maintenance to address necessary repairs to ensure a quality experience for patrons.
CSM (Customer Service Manager)
Wal-Mart
11.2010 - 03.2014
- Produce associated tasked with maintaining produce area with quality product.
- Set ad signage and price changes.
- Assisted other departments as needed.
- Promoted to Customer Service Manager
- Responsible for policy communication and enforcement, maintenance and customer greetings.
- Performed in excess of 100 audits on cashier drawers to ensure accuracy.
- Performed asset protection duties including customer stops to prevent SHRINK.
- Assisted as needed in other departments including receiving, inventory control and housekeeping and maintenance.
Dietary Technician
Brookdale: Foxwood Springs
11.2009 - 07.2011
- Pre-dining food preparation
- Setting up and breaking down dining area
- Service throughout scheduled dining times
- Housekeeping in preparation for next dining service
Ride Ambassador
World’s of Fun
01.2009 - 07.2009
- Ensured all safety devices were active and in use for each ride within my area of involvement.
- Assisted patrons entering and leaving ride area to ensure a safe a pleasurable experience.
- Performed housekeeping as needed throughout the day and at end of shift thus creating a healthy environment for the patrons.
Education
High School Diploma -
Belton High School
Belton, MO01.2011
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Longview Community College
Kansas City, MO08.2025
Skills
- Time Management
- Task Management
- Self-motivation
- Flexibility
- Proficiency in Outlook
- Proficiency in Microsoft Word
- Proficiency in Microsoft Excel
- Spreadsheet Management
- Proficiency in Google Applications
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Relationship building
- Sales support
- CRM software
- Microsoft outlook
- MS word, excel, and outlook
- Spreadsheets proficiency
- Spreadsheets and journal entries
- Tracking spreadsheets
- Excel spreadsheets
- Spreadsheets
- Reading spreadsheets
- Spreadsheets management
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Scheduling
- Follow-up skills
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Affiliations
- Girl Scout of America
- Belton Historical Society
Timeline
Account Coordinator
Freight Quote/ C.H. Robinson
05.2018 - 08.2025
Mail Delivery
USPS
05.2015 - 03.2018
Floor Supervisor
Great Wolf Lodge
03.2014 - 05.2015
CSM (Customer Service Manager)
Wal-Mart
11.2010 - 03.2014
Dietary Technician
Brookdale: Foxwood Springs
11.2009 - 07.2011
Ride Ambassador
World’s of Fun
01.2009 - 07.2009
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Longview Community College
High School Diploma -
Belton High School
Personal Information
Availability: Flexible availability with options to come in early or stay late as needed
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