Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kelsey Tidwell

Montgomery City

Summary

Dynamic business owner with a proven track record at Tidwell Designs, excelling in customer engagement and brand promotion. Skilled in medical coding and adept at problem-solving, I leverage strong communication abilities to enhance client relationships and drive revenue growth. Committed to meticulous record-keeping and inventory management, ensuring operational excellence.

Overview

13
13
years of professional experience

Work History

Business Owner

Tidwell Designs
O'Fallon
02.2017 - Current
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Kept records for production, inventory, income, and expenses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Tier 1 Technical Support Agent

Convergys
Hazelwood
01.2013 - 06.2014
  • Conducted remote desktop sessions with customers to diagnose issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Provided technical support to customers via telephone and email.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Debt Collector Agent

GC Services Call Center
Weldon Springs
11.2011 - 01.2013
  • Accepted and processed customer payments and applied toward account balances.
  • Updated collection databases and systems with payment arrangements and notes.
  • Received payments and posted amounts to customer accounts.
  • Negotiated payment terms that met both customer needs and company expectations.
  • Maintained accurate records of collection activities, payments, adjustments, and other related information.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Analyzed consumer credit reports to determine the best course of action for collecting outstanding balances.
  • Assisted customers in setting up repayment plans that fit their financial situations.

Education

Associate of Science - Medical Billing And Coding

Purdue Global
West Lafayette, IN
11-2025

High School Diploma -

Francis Howell North
Saint Charles, MO
06-2011

Skills

  • Medical coding
  • Insurance claims processing
  • Patient record management
  • Customer service
  • Bookkeeping
  • Data entry
  • Communication skills
  • Attention to detail
  • Time management
  • Problem solving
  • Driven and determined

Affiliations

  • I homeschool my daughter.
  • I manage several of her sports teams depending on what time of year it is.
  • Organize and hold monthly get together for a teen group so they can build relationships as well as a separate get together for the parents of the kids.

Timeline

Business Owner

Tidwell Designs
02.2017 - Current

Tier 1 Technical Support Agent

Convergys
01.2013 - 06.2014

Debt Collector Agent

GC Services Call Center
11.2011 - 01.2013

Associate of Science - Medical Billing And Coding

Purdue Global

High School Diploma -

Francis Howell North

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