Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Sarabia

Sedalia

Summary

Diligent and known for effectively managing bar operations and ensuring exceptional customer service. Successfully led shifts, trained staff, and maintained inventory. Demonstrated leadership and problem-solving skills in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Bartender/Shift Manager

Fitters 5th Street Pub
07.2020 - Current


  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment's reputation.
  • Served high customer volumes during special events, nights, and weekends.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer reviews.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Medical Records Clerk

Katy Trail Community Health
11.2015 - 06.2021
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Converted paper records to digital format, contributing to more efficient retrieval system.
  • Verified accuracy of patient information in medical records.

Gas Station Attendant

Woods Express
08.2011 - 10.2015
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Facilitated sales of services and goods.

Education

Bachelor of Science - Health Care Administration

Columbia Southern University
Orange Beach, AL
12-2026

Associate of Science - Health Information/Medical Coding

Columbia Southern University
Orange Beach, AL
12-2023

Associate of Arts - Social Work

State Fair Community College
Sedalia, MO
05-2018

Associate of Arts - Social Work

State Fair Community College
Sedalia, MO
05-2018

High School Diploma -

Lincoln R-II High School
Lincoln, MO
05-2010

Skills

  • Upselling strategies
  • POS System Operation
  • Menu development
  • Promotions and Events
  • Customer Service
  • Cash Register Operation
  • Organizational ability
  • New Hire Training
  • Highly reliable
  • Problem-Solving
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Scheduling
  • Data collection
  • Prioritization
  • HIPAA regulations
  • Document scanning
  • Medical records management
  • EMR / EHR
  • Insurance eligibility
  • Medical coding
  • Health information management
  • Medical terminology
  • ICD-10 coding

Timeline

Bartender/Shift Manager

Fitters 5th Street Pub
07.2020 - Current

Medical Records Clerk

Katy Trail Community Health
11.2015 - 06.2021

Gas Station Attendant

Woods Express
08.2011 - 10.2015

Bachelor of Science - Health Care Administration

Columbia Southern University

Associate of Science - Health Information/Medical Coding

Columbia Southern University

Associate of Arts - Social Work

State Fair Community College

Associate of Arts - Social Work

State Fair Community College

High School Diploma -

Lincoln R-II High School

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Kelsey Sarabia