Kelsey Morris
Fulton
Summary
Dynamic professional with extensive experience in customer support and relations, notably at Scholastic Book Fairs. Proven ability to enhance service delivery and streamline workflows, resulting in improved customer satisfaction. Skilled in data entry and fostering teamwork, with a goal-oriented mindset that drives operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
AR Rep Credit Collections
Scholastic Book Fairs
2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery processes.
- Adapted quickly to changes in product knowledge and company policies.
- Implemented feedback mechanisms to improve customer satisfaction rates.
- Trained new hires on company protocols and customer service standards.
- Led initiatives to streamline workflow, enhancing overall team productivity.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
GM
Burger King
03.2020 - 2021
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed team performance, providing training and development to enhance service quality.
- Implemented cost control measures to optimize budget allocation and reduce waste.
- Analyzed sales data to identify trends, adjusting strategies to improve customer satisfaction.
- Established scheduling protocols to ensure adequate staffing during peak hours.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Developed marketing initiatives that increased local brand awareness and customer engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift manger
McDonald's Restaurant
11.2018 - 2020
- Assisted in managing daily operations and team schedules to ensure optimal workflow.
- Monitored staff performance and provided feedback to enhance service quality.
- Implemented safety protocols to maintain compliance with health regulations.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Coordinated inventory management processes, ensuring product availability for customers.
Education
High School
North Callaway
Kingdom City, MO05.2018
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Certification
Completed two training classes in excel
Completed all training courses assigned
Timeline
GM
Burger King
03.2020 - 2021
Shift manger
McDonald's Restaurant
11.2018 - 2020
AR Rep Credit Collections
Scholastic Book Fairs
2021 - Current
High School
North Callaway