Kelsey Hardy
Kansas City
Summary
Positive and upbeat professional that brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Hair Stylist
The Salon KC, LLC
Kansas City
03.2023 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Maintained a clean and organized work station to ensure safety and efficiency.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Court Clerk
City Of Olathe
Olathe
06.2021 - 03.2023
- Processed court documents and maintained accurate case files for the judicial system.
- Assisted judges and attorneys with scheduling hearings and managing courtroom logistics.
- Managed electronic filing systems to ensure timely access to legal documents.
- Prepared court dockets and ensured proper documentation for each case.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Greeted visitors entering the courthouse and provided assistance as needed.
Customer Service Representative
LBA Air Conditioning, Heating and Plumbing
Shawnee
08.2019 - 06.2021
- Actively facilitate and support client-specific communication within office and field teams.
- Respond to inbound calls, emails, and chats in a timely manner and gather accurate information to schedule customers.
- Assist with dispatching residential and commercial technicians, and adjust routes for efficiency.
- Inform customers about billing procedures, process payments and provide information on invoices when requested.
- Document conversations with customers to track requests, problems and solutions.
Education
Bachelor of Science - Sociology
University Of Central Missouri
Warrensburg, MOSkills
- Time management
- Problem-solving abilities
- Proficient with Microsoft Office/computerized systems
- Adaptive team player
- Strong interpersonal and communication skills
- Attention to detail
Education and Training
other
Experience
["Insurance Claims Clerks"],[],["Customer Service Representatives"]
Timeline
Hair Stylist
The Salon KC, LLC
03.2023 - Current
Court Clerk
City Of Olathe
06.2021 - 03.2023
Customer Service Representative
LBA Air Conditioning, Heating and Plumbing
08.2019 - 06.2021
Bachelor of Science - Sociology
University Of Central Missouri