Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelsey Gonzales

Kansas City

Summary

Resourceful and results-driven professional with diverse experience in education, human resources, healthcare management, finances, marketing, and customer-facing roles. Adept at managing operations, improving organizational efficiency, and fostering strong client and team relationships. Fluent in English and Spanish, with a proven ability to adapt quickly and deliver exceptional service in dynamic environments.

Overview

6
6
years of professional experience

Work History

Certified Substitute Teacher

Kelly Educational Services
Kansas City
07.2024 - Current
  • Delivered daily lesson plans and maintained learning continuity across grade levels.
  • Adapted teaching methods to meet individual student needs.
  • Ensured classroom management and positive student engagement.
  • Earned positive feedback from students, parents, and administrators for effective instruction.

Human Resources & Deli Production Expert (Cross-Trained)

Target
Overland Park
04.2021 - 11.2024
  • Facilitated onboarding, employee relations, and policy compliance.
  • Supported scheduling, payroll coordination, and team training.
  • Provided guidance to team members regarding HR procedures, benefits, and policy updates.
  • Participated in performance review processes and employee coaching sessions.
  • Developed internal communications to support team engagement and awareness.
  • Maintained deli production operations and ensured product quality and food safety standards.
  • Delivered excellent customer service and upsold featured products.
  • Collaborated with cross-functional teams to ensure efficient daily operations.

Dental Front Desk Coordinator

Celebrate Dental & Braces
Grandview
05.2022 - 08.2024
  • Managed appointment scheduling, insurance verification, and patient check-ins.
  • Maintained accurate records and ensured HIPAA compliance.
  • Supported lab deliveries and office inventory.
  • Served as the first point of contact for patients, creating a welcoming experience.
  • Managed marketing efforts on social media to enhance the organization's online presence and engage with the community.
  • Represented the office at local events and visited partner organizations to promote services and build community relationships.
  • Developed and implemented digital outreach strategies to increase patient engagement and clinic visibility.

Café Retail Associate

Panda Bread
Kansas City
02.2019 - 05.2021
  • Delivered high-quality customer service and maintained product displays.
  • Handled transactions and ensured satisfaction through friendly support.
  • Supported daily café operations with attention to detail and cleanliness.

Education

Bachelor of Arts - Healthcare Management

Avila University
Kansas City, MO
08.2024

Associate of Science - Pre-Professional Health Studies

Metropolitan Community College
Kansas City, MO
05.2022

Skills

  • Microsoft Office: Excel, PowerPoint, Word, Outlook, Teams, OneNote
  • Problem solving
  • Social media marketing and outreach
  • Medical terminology
  • Compliance and confidentiality (HIPAA)
  • Customer relations and communication
  • Organizational and time management
  • Customer service
  • Effective communication
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Certified Substitute Teacher

Kelly Educational Services
07.2024 - Current

Dental Front Desk Coordinator

Celebrate Dental & Braces
05.2022 - 08.2024

Human Resources & Deli Production Expert (Cross-Trained)

Target
04.2021 - 11.2024

Café Retail Associate

Panda Bread
02.2019 - 05.2021

Bachelor of Arts - Healthcare Management

Avila University

Associate of Science - Pre-Professional Health Studies

Metropolitan Community College

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Kelsey Gonzales