Kelsey Anderson
Springfield
Summary
Experienced professional with a diverse background as a Certified Nursing Assistant, Sales Development Representative, and Insurance Agent. Skilled in communication, empathy, and problem-solving. Excels in relationship building and delivering results across various environments. Ready to leverage versatile skills in a role to make a meaningful impact.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Farmers Insurance Agency
01.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Certified Nursing Assistant
Fassnight Medical Solutions
07.2024 - 10.2024
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Elara Caring
01.2023 - 07.2024
- Perform light housekeeping duties such as meal preparation, laundry, and maintaining a clean and safe living environment.
- Monitor and report changes in clients’ health, behavior, or needs to supervisors or healthcare professionals.
- Follow all safety protocols and maintain client confidentiality in accordance with HIPAA regulations.
- Document care provided and communicate effectively with clients, families, and healthcare team members.
Sales Development Representative
Next Call Club
02.2024 - 04.2024
- Utilized ricochet to manage sensitive client information and update existing and new client profiles.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Education
High School Diploma -
Fordland High School
Fordland, MO05-2017
Skills
- Communication
- Problem Solving
- Time Management
- Adaptability
- Attention to Detail
- Relationship Building
- Team Collaboration
- Customer Service
- Data Management
- Negotiation
- Stress Management
Licenses
- Life, Health, & Accident License
- Property & Causality License
Timeline
Insurance Agent
Farmers Insurance Agency
01.2025 - Current
Certified Nursing Assistant
Fassnight Medical Solutions
07.2024 - 10.2024
Sales Development Representative
Next Call Club
02.2024 - 04.2024
Certified Nursing Assistant
Elara Caring
01.2023 - 07.2024
High School Diploma -
Fordland High School
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