Kelsee Gilman
Boonville,MO
Summary
Experienced in delivering quality patient care and support within fast-paced healthcare settings. Utilizing effective communication and interpersonal skills creates a supportive environment for patients and staff. Extensive knowledge of essential medical procedures and patient monitoring techniques ensures the maintenance of high standards of care while remaining adaptable to changing needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Katy Manor
02.2024 - 08.2024
- Supported needs of 20+ residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Private Duty Aide
Hometown Homecare
09.2023 - 02.2024
- Maintained a clean, safe, and well-organized patient environment.
- Demonstrated adaptability by adjusting care plans based on changes in client circumstances or preferences.
- Developed trusting relationships with clients through open communication channels that promoted mutual respect and understanding.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
Waitress
J. Huston’s Tavern
04.2023 - 09.2023
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Barista
Scooter’s Coffee
01.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Associate
Walmart
10.2022 - 01.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Education
High School Diploma -
Boonville High School
Boonville, Missouri12-2024
Skills
- Healthcare Support
- HIPAA compliance
- Collaborative Team Member
- Hands-On Patient Assistance
- Basic life support
- Systematic Behavior Tracking
- Resilient Adaptability
- Crisis Management
- Supporting personal needs
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- First Aid Certification
- OSHA Certified
- Missouri Driver's License
Timeline
Certified Nursing Assistant
Katy Manor
02.2024 - 08.2024
Private Duty Aide
Hometown Homecare
09.2023 - 02.2024
Waitress
J. Huston’s Tavern
04.2023 - 09.2023
Barista
Scooter’s Coffee
01.2023 - 09.2023
Associate
Walmart
10.2022 - 01.2023
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- First Aid Certification
- OSHA Certified
- Missouri Driver's License
High School Diploma -
Boonville High School
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