Kelsea Woods
St Louis
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
LHM Union Station
04.2024 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Front of House Manager
Salt And Smoke
04.2023 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Server
Schlafly Beer
05.2021 - 03.2023
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Sunny Street Cafe
07.2020 - 12.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
St Louis Union Station Soda Fountain
11.2019 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Server
Salt & Smoke
03.2019 - 01.2020
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Server Manager
City Diner
08.2016 - 03.2019
- Assisted wait staff with timely food delivery and guest requests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Greeted customers and answered any questions
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Engaged in suggestive selling and other sales techniques
- Ensured exceptional guest experiences through attentive service
Server
Old Standard
05.2016 - 08.2016
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
Education
Associate of Applied Science - Hospitality Administration And Management
Saint Louis Community College
St Louis, MOHigh School Diploma -
Home School
Milford, DE05.2011
Skills
- Schedule Management
- Inventory Control
- Customer-Oriented
- Employee Training
- Staff Development
- Policy Enforcement
- Conflict resolution techniques
- POS system operations
- Training and coaching
- Restaurant Operations
- Performance Evaluation
- Quality Standards
Certification
- SafeServ certification: Manager
- BLS
- SMART Server Certification
Timeline
Shift Supervisor
LHM Union Station
04.2024 - Current
Front of House Manager
Salt And Smoke
04.2023 - Current
Server
Schlafly Beer
05.2021 - 03.2023
Server
Sunny Street Cafe
07.2020 - 12.2020
Server
St Louis Union Station Soda Fountain
11.2019 - 03.2020
Server
Salt & Smoke
03.2019 - 01.2020
Server Manager
City Diner
08.2016 - 03.2019
Server
Old Standard
05.2016 - 08.2016
Associate of Applied Science - Hospitality Administration And Management
Saint Louis Community College
High School Diploma -
Home School
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