Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kelly Stanford

Warrenton

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

United Healthcare
Dallas- remote
10.2022 - 05.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Accounts Payable Clerk/Business Office Coordinator

USPI- United Surgical Partners International
Dallas
02.2007 - 10.2022
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Assisted with month-end closing activities as needed.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Developed processes and procedures related to accounts payable operations.
  • Generated 1099 forms at year end for reporting purposes.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Provided support during internal and external audits as necessary.
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Managed patient scheduling to optimize office efficiency and reduce wait times.
  • Greeted patients warmly, creating a welcoming environment for all visitors.
  • Handled incoming calls, directing inquiries to appropriate staff members promptly.
  • Processed patient registrations and updated medical records accurately and efficiently.
  • Assisted medical staff by preparing necessary paperwork for patient appointments.
  • Educated patients on office policies and procedures to enhance their experience.
  • Checked patients in and out for appointments and collected co-payments.

Education

High School Diploma -

American Schooling

Skills

  • Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Product Knowledge
  • Data Entry
  • Appointment Scheduling
  • Data Collection
  • Call Management
  • Documentation
  • Spreadsheets
  • Research
  • Credit card payment processing
  • De-Escalation Techniques
  • Clerical Support
  • Complaint Handling
  • Positive and professional
  • Filing
  • Payment Processing
  • Process Optimization
  • Administrative Support
  • Customer Service

Education and Training

other

Timeline

Customer Service Representative

United Healthcare
10.2022 - 05.2025

Accounts Payable Clerk/Business Office Coordinator

USPI- United Surgical Partners International
02.2007 - 10.2022

High School Diploma -

American Schooling
Kelly Stanford