Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Harper

Blue Springs

Summary

Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs.

Overview

17
17
years of professional experience

Work History

Patient Services Coordinator

PT Solutions
Overland Park
10.2022 - Current
  • Coordinated patient scheduling and appointment confirmations for optimal clinic flow.
  • Managed patient intake processes, ensuring accurate data collection and documentation.
  • Assisted patients with insurance verification and benefits explanation for clarity.
  • Utilized electronic health record systems to update patient information accurately.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.

Rehab Office Coordinator

Southern Illinois Healthcare - Herrin Hospital
Herrin
05.2019 - 09.2022
  • Coordinated patient scheduling for therapy sessions and follow-up appointments.
  • Managed patient records and documentation in electronic health systems.
  • Assisted patients with insurance verification and authorizations for services.
  • Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
  • Maintained patient records and organized filing systems.

Manufacturing Technician

Aisin Manufacturing Illinois
Marion
05.2008 - 04.2019
  • Operated machinery to assemble automotive components efficiently.
  • Conducted quality checks to ensure product specifications were met.
  • Maintained a clean and organized work environment for safety compliance.
  • Collaborated with team members to improve assembly line processes.
  • Followed standard operating procedures for consistent output quality.
  • Used hand tools, power tools and measurement devices to perform production operations.

Education

Associate of Applied Science - Industrial Management

Frontier Community College
Fairfield, IL
12-2010

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Appointment coordination
  • Customer service

Timeline

Patient Services Coordinator

PT Solutions
10.2022 - Current

Rehab Office Coordinator

Southern Illinois Healthcare - Herrin Hospital
05.2019 - 09.2022

Manufacturing Technician

Aisin Manufacturing Illinois
05.2008 - 04.2019

Associate of Applied Science - Industrial Management

Frontier Community College

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Kelly Harper