Kelly Chappell
Raymore
Summary
A team player with 15 plus years of customer service experience, strong work ethic and personal drive. A self-motivated, dependable, hard-working individual who enjoys working in the hospitality industry. Seeking to be in a challenging team environment where opportunities for professional growth are available.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cook/assistant Manager /Director
New Horizons
Kansas City
04.2020 - Current
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Trained new employees on kitchen procedures and policies.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ordered supplies as needed for the kitchen.
- Used standardized recipes and other instructions to prepare food.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Set up work stations prior to opening to minimize prep time.
Customer Service
Bishop Spencer Place PB&J
Kansas City
02.2010 - 04.2015
- Interacts with patients on a daily basis, solicits patient meal preferences in accordance for diet prescribed
- Duties include, informing patients of meal program called 'catering to you' introduce menu to patients, resolves any patient issues and interacts with nursing unit and dietary
- Set up, serve, and/or assist in serving patient meals while adhering to policies and procedures including, but not limited to, portion control, quality control, and sanitation standards
- Prepare, assemble and portion food orders as directed
- Tray passer which consist of distributing food trays to patients as well as returning soiled trays to the kitchen, strong interaction with nurses
- Work in a safe manner to prevent harm to self, other personnel and equipment
- Proper knowledge of hygiene and food handling practices within the department
Prep Cook
Truman Medical Center- Hospital Hill
Kansas City
02.2015 - 04.2019
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with fellow staff members regarding meal preparations.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Discarded spoiled food items immediately following established procedures.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Manager Earl Morgan (816)
Bishop Spencer Place PB&J
Kansas City
01.2015 - 04.2018
- Managed the Bistro Cafe, took calls entering in orders for customers, did rounds on floors to ensure each customer was satisfied with the service they received and resolved issues for any unsatisfied customers, end of day count down of registers and supervised a staff of five employees
- Restocked the nutrition rooms on several floors of the nursing facility
- Enter orders through the computer data base
- Take orders according to patient diets, which included mechanical soft, pureed, cardiac, and consistent carb cardiac
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Manager George Dupree
Sweet Life Nursing Home
09.2008 - 02.2010
- Aided in preparing meals according to patients diet plans
- Assisted cook with simple duties such as making sandwiches, preparing various salads, such as fruit and vegetable
- Served patients meals in dining area and food line
- Assisted in cleaning work area and equipment
- Washed dishes and disposed of soiled trash
- Performed all related duties as requested
Education
Diploma -
Central High School
Skills
- Scheduling
- Inventory
- Training
- Recipe development
- Sanitation compliance
- Inventory management
- Team performance
- Food production
- Staff training
- Customer service
- Conflict resolution
- Performance evaluation
- Menu planning
- Employee supervision
- Health regulations
- Rules and regulations
- Attention to detail
- Company guidelines
- Quality assurance
- Coaching and mentoring
- Team collaboration
- Teamwork
- Food preparation
- Sanitation practices
- Cooking techniques
- Portion control
- Employee training
- Time management
- Recipe adherence
- Salad bar and buffet maintenance
- Chopping vegetables
- Heat Control Proficiency
- Grilling
- Vegetable and fruit preparation
- Seafood preparation
- Stock preparation
- Meat cutting
- Safe food handling
- Tray assembly
- Preparation techniques
- Knife handling
Certification
- SafeServ Certified
- Food Handlers
Timeline
Cook/assistant Manager /Director
New Horizons
04.2020 - Current
Prep Cook
Truman Medical Center- Hospital Hill
02.2015 - 04.2019
Manager Earl Morgan (816)
Bishop Spencer Place PB&J
01.2015 - 04.2018
Customer Service
Bishop Spencer Place PB&J
02.2010 - 04.2015
Manager George Dupree
Sweet Life Nursing Home
09.2008 - 02.2010
Diploma -
Central High School