Kelly Boguski
California
Summary
Dynamic professional with a proven track record in project management and customer focus, demonstrated at Oceania Cruises Inc. and beyond. Skilled in elevating customer satisfaction and streamlining operations, achieving increased loyalty and efficiency. Expert in team leadership and motivation, ensuring high-quality deliverables. Excelled in creating impactful designs and financial strategies, significantly boosting brand visibility and sales revenue.
Overview
13
13
years of professional experience
Work History
Personal Travel Planner
Oceania Cruises Inc.
03.2022 - Current
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Graphic Designer
Self Employed
09.2011 - Current
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Researched industry trends to stay current on best practices in graphic design.
- Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
- Elevated customer satisfaction by personalizing graphic design solutions.
Finance Manager
Westgate Resorts
02.2020 - 06.2021
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Education
Bachelor of Arts - Graphic Design
Full Sail University
Winter Park, FL06.2017
Skills
- Project Management
- Data Management
- Customer Focus
- Community Education
- Design management
- Time Management
- Team Leadership and Motivation
- Clear Communication
- Workflow Management
- Quality Assurance
- Client Relations
- Employee Training
Timeline
Personal Travel Planner
Oceania Cruises Inc.
03.2022 - Current
Finance Manager
Westgate Resorts
02.2020 - 06.2021
Graphic Designer
Self Employed
09.2011 - Current
Bachelor of Arts - Graphic Design
Full Sail University
Similar Profiles
Olha SemchenkoOlha Semchenko
Head Waiter at Oceania Cruises Inc.Head Waiter at Oceania Cruises Inc.
JOHN CASTILLOJOHN CASTILLO
Cruise Specialist at Oceania Cruises Inc.Cruise Specialist at Oceania Cruises Inc.
NATALIA ANASHKINANATALIA ANASHKINA
Crew Administrator at Norwegian Cruise Line Holdings/Oceania cruisesCrew Administrator at Norwegian Cruise Line Holdings/Oceania cruises