Open To Work
Kelly Benson
St. Louis
Work Preference
Summary
Results-driven Medical Assistant with over 15 years of experience in patient care and administrative support. Proficient in managing appointment schedules, educating patients on treatment plans, and ensuring compliance with HIPAA regulations. Focused on improving workflows to enhance overall patient outcomes.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Medical Assistant III
Washington University Endocrinology
St Louis
11.2022 - Current
- Managed appointment scheduling and coordinated patient follow-ups effectively.
- Educated patients on treatment plans and provided necessary healthcare information.
- Collaborated with healthcare providers to ensure quality patient care delivery.
- Utilized electronic health record systems for data entry and patient management tasks.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant
Washington University IM & Diabetes Associates
St. Louis
09.2010 - 11.2022
- Assisted physicians with patient examinations and procedures in a clinical setting.
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Collected and recorded patient medical histories and vital signs accurately.
- Administered injections and medications as directed by healthcare providers.
- Educated patients on diabetes management and healthy lifestyle choices.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Collaborated with the healthcare team to improve patient care processes consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Administrative Assistant
Jesuits of The MO Province
St. Louis
09.2005 - 05.2010
- Coordinated schedules for meetings and events across multiple departments.
- Managed correspondence and communication with staff, vendors, and community members.
- Assisted in planning and executing community outreach programs and initiatives.
- Provided support to leadership by preparing meeting agendas and taking minutes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Parish Secretary
St. Boniface Catholic Church
St. Louis
05.1998 - 08.2005
- Managed office communications and correspondence for church activities and events.
- Organized schedules for clergy and staff, ensuring efficient time management.
- Maintained parish records, including membership, sacraments, and financial contributions.
- Coordinated volunteer efforts and engagement for community outreach programs.
- Assisted in planning liturgical services and special events throughout the year.
- Provided support to parishioners with inquiries regarding church services and programs.
- Facilitated communication between church administration and congregation members effectively.
- Prepared financial statements using QuickBooks software on a monthly basis.
- Maintained up-to-date records of church membership rolls and attendance records.
- Organized annual fundraising campaigns to benefit local charities in need of financial assistance.
- Ordered supplies needed for church events or functions as directed by the Pastor and Staff Members.
- Processed incoming mail daily; sorted it into categories for distribution by staff members.
- Compiled statistics on membership growth trends and attendance numbers for use in planning future programming initiatives.
- Managed office operations and maintained effective filing systems.
- Created and distributed correspondence, meeting agendas, and other documents as requested.
- Attended meetings as a representative of the Church Secretary when necessary.
- Scheduled pastoral visits to members in their homes or hospitals.
- Provided clerical support for church staff members including typing letters, memos, reports.
- Assisted with the preparation of weekly bulletins, monthly newsletters, and annual reports.
- Greeted visitors in a professional manner and directed them to appropriate personnel.
- Answered telephone inquiries from parishioners regarding services offered by the church.
- Performed data entry duties for various church programs such as donations, events, and volunteer activities.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Administrative Assistant
Labarge, Lewis & Associates
St. Louis
09.1995 - 05.1998
Medical Assistant
Dr. Stephen Kelly
St. Louis
06.1988 - 09.1995
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Processed insurance claims and handled billing inquiries from patients efficiently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Medical Assistant
Southwest Medical Center
St. Louis
09.1987 - 09.1988
Education
Medical Assistant Certificate - Medical Assistant
Al-Med Academy
St Louis, MO05-1988
Some College (No Degree) -
St. Louis Community College
St Louis, MOHigh School Diploma -
St. John The Baptist High School
St Louis, MO06-1986
Skills
- Electronic health records
- Patient education
- Medical terminology
- Appointment scheduling
- Vital signs assessment
- HIPAA compliance
Certification
- Registered Medical Assistant
- CPR & BLS recertification every 2 years
Accomplishments
- Served on City of St. Louis Grand Jury January - May 2026
Timeline
Medical Assistant III
Washington University Endocrinology
11.2022 - Current
Medical Assistant
Washington University IM & Diabetes Associates
09.2010 - 11.2022
Administrative Assistant
Jesuits of The MO Province
09.2005 - 05.2010
Parish Secretary
St. Boniface Catholic Church
05.1998 - 08.2005
Administrative Assistant
Labarge, Lewis & Associates
09.1995 - 05.1998
Medical Assistant
Dr. Stephen Kelly
06.1988 - 09.1995
Medical Assistant
Southwest Medical Center
09.1987 - 09.1988
Medical Assistant Certificate - Medical Assistant
Al-Med Academy
Some College (No Degree) -
St. Louis Community College
High School Diploma -
St. John The Baptist High School