Kellie Cross
Springfield
Summary
Professional with significant experience in medical documentation and transcription. Demonstrates strong attention to accuracy, confidentiality, and adherence to healthcare standards. Highly collaborative, reliable, and adaptable to evolving demands. Proficient in medical terminology, EHR systems, and maintaining precise records.
Overview
11
11
years of professional experience
Work History
Medical Transcriptionist
American Customer Care
Saint Louis County, MO
02.2024 - 02.2025
Remote Customer Service Representative
Goldschmitt and Associates
Chesterfield, MO
07.2022 - 02.2024
- REMOTE WFH
- Answering approx 200+ calls daily
- Utilizing professional, correct grammar & courtesy
- Assisting borrowers choose monthly repayment plans for student loans
- Notating calls , & excellent typing skills, meeting the requirement for daily stats .
- Staying updating on daily emails with new information , informing the borrowers on information with the New Repayment Plans
Customer Service Representative
LightFire Partners LLC
Maryland Heights, MO
09.2021 - 03.2022
- Answer approximately 200 or more incoming calls daily utilizing a courteous & professional manner to collect information & identify customer needs.
- Excellent typing skills with a speed of 30-50 wpm
- Anticipated customer needs and provided them with high quality service while upholding standards and values to ensure customer satisfaction
Customer Service Representative
Concentrix
Hazelwood, MO
08.2019 - 09.2021
- Provide members with their benefits for blue cross shield of North Carolina .
- Informing members of which providers they can see that is contracted with their plan .
- Going over claims with the customer giving them a full detail of how the claim was processed.
Cook
Applebee's Grill + Bar
Hazelwood, MO
03.2019 - 12.2021
- Prepared high-quality meals according to standardized recipes and presentation guidelines.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Trained new staff on food preparation techniques and menu items for consistency.
- Collaborated with team members to maintain a clean and organized kitchen workspace.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Implemented process improvements, enhancing kitchen workflow and reducing food waste.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Coverage Review Representative
Express Scripts
St. Louis, MO
04.2018 - 06.2019
- Assist healthcare professionals in initiating prior authorizations for their patients to receive their medications through local retail pharmacies or through mail order.
- Answer approximately 100 or more incoming calls daily utilizing a courteous & professional manner to collect information & identify customer needs.
Customer Service Representative
American Water Resources
Alton, IL
09.2017 - 03.2018
- Answer approximately 200 or more incoming calls daily utilizing a courteous & professional manner to collect information & identify customer needs.
- Apply problem-solving skills to resolve customer inquiries & escalate using appropriate channels when necessary.
- Meet & exceed daily productivity goals , including high call volume & appointment setting.
Retail Sales Associate
Foot Locker
St. Louis, MO
06.2014 - 09.2016
Education
High school diploma -
Riverview Gardens Sr. High School
05-2014
Skills
- Home care
- Microsoft Excel
- Organizational skills
- Communication skills
- Leadership
Timeline
Medical Transcriptionist
American Customer Care
02.2024 - 02.2025
Remote Customer Service Representative
Goldschmitt and Associates
07.2022 - 02.2024
Customer Service Representative
LightFire Partners LLC
09.2021 - 03.2022
Customer Service Representative
Concentrix
08.2019 - 09.2021
Cook
Applebee's Grill + Bar
03.2019 - 12.2021
Coverage Review Representative
Express Scripts
04.2018 - 06.2019
Customer Service Representative
American Water Resources
09.2017 - 03.2018
Retail Sales Associate
Foot Locker
06.2014 - 09.2016
High school diploma -
Riverview Gardens Sr. High School