Kelle O'Neill
Saint Charles
Summary
Experienced Professional Coordinator with a strong track record in relationship building, managing daily operations and enhancing workplace efficiency. Skilled in effective communication and stakeholder engagement, driving seamless collaboration between management, staff, and clients to achieve high satisfaction levels.
Overview
22
22
years of professional experience
Work History
Assistant Practice Manager/Surgical Coordinator
Ridenour Plastic Surgery
Creve Coeur
05.2017 - Current
- Managed daily operations of busy plastic surgery practice.
- Oversaw appointment scheduling and patient flow to enhance clinic and surgery efficiency.
- Coordinated communication between surgeons, staff, and patients.
- Handled all patient inquiries via phone, text, email, and websites.
- Implemented office policies and procedures to streamline administrative processes.
- Trained staff on administrative tasks and best practices for patient interactions.
- Resolved customer complaints professionally, maintaining high levels of satisfaction.
- Provided comprehensive administrative support to the clinical team.
- Acted as the liaison between physicians and vendors.
Patient Care Coordinator
Ridenour Plastic Surgery
Creve Coeur
04.2012 - 05.2017
- Collaborated with medical staff to ensure smooth patient flow.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for the surgeon and clinical staff.
Community Outreach Coordinator
Saint Louis University
St Louis
07.2010 - 04.2012
- Assisted the Associate Dean in the pursuit of national and international partnerships, including recruitment to our partnership programs.
- Acted as the liaison between the university and partner leaderships.
- Organized and attended events to promote awareness of university resources and services available.
- Served as the admissions counselor and advisor for all corporate and healthcare partnership students.
Account Manager/Fundraising Consultant
Capital Enhancement, Inc.
St. Louis
03.2004 - 01.2009
- Secured over $15.2 million in funding for statewide and national political clients within four years.
- Developed strategic account plans to align with client goals.
- Increased client contributions by 50% over three years.
- Consistently achieved or surpassed fundraising targets for all clients.
Education
Bachelor of Science - Public Relations And Spanish
University of Central Missouri
Warrensburg, MO05-2023
Some College (No Degree) - Leadership And Organizational Development
Saint Louis University
St. Louis, MOSkills
- Customer relationship management
- Attention to detail
- Schedule management
- Problem solving
- Effective communication
- Team leadership
- Stakeholder engagement
- Adaptability
Accomplishments
Immanuel Lutheran Church Leadership Board Secretary, 2023-Present
Timeline
Assistant Practice Manager/Surgical Coordinator
Ridenour Plastic Surgery
05.2017 - Current
Patient Care Coordinator
Ridenour Plastic Surgery
04.2012 - 05.2017
Community Outreach Coordinator
Saint Louis University
07.2010 - 04.2012
Account Manager/Fundraising Consultant
Capital Enhancement, Inc.
03.2004 - 01.2009
Bachelor of Science - Public Relations And Spanish
University of Central Missouri
Some College (No Degree) - Leadership And Organizational Development
Saint Louis University