KELLAN MCGOWAN
Kansas City
Summary
Dedicated logistics professional with a proven track record of leading high-performing teams, fostering strategic carrier partnerships, and driving revenue growth in the transportation and logistics industry. Establishes excellent working relationships with all levels of the organization in a fast-paced industry, ensuring seamless collaboration and effective communication. Demonstrates exceptional skills in leading change and business management, leveraging a high level of emotional intelligence to navigate complex challenges and achieve optimal outcomes.
Overview
14
14
years of professional experience
Work History
Operations Manager
LST Group, LLC
02.2024 - 06.2024
- Oversee the carrier and operations team, managing day-to-day operations and setting strategic direction to achieve company goals
- Manage a portfolio of carrier accounts, negotiating rates and securing capacity to meet customer demand
- Lead a team of 4 operations and customer service professionals
- Analyze market trends and carrier performance data to identify opportunities for improvement and drive operational efficiency
- Cultivate and maintain relationships with key carriers, negotiating rates and contracts to ensure competitive pricing and service levels
- Lead training sessions for new representatives, sharing best practices and sales techniques to drive success.
Head of Zengistics Canada
Zengsitics Solutions, Inc.
06.2022 - 02.2024
- Over my 6 years at Zengistics, I was fortunate to serve in several business functions, largely centered around the Carrier Sales division
- Zengistics conducted many organizational restructures which provided the opportunity to also lead and grow the customer side of the business
- Responsible for the entire cradle to grave Canadian brokerage and sub-contracted business
- Lead a team of 4 to achieve and exceed 2023 targets through exceptional leadership, communication, and strategic planning
- Lead operational efficiencies and sales growth strategies to expand current international offerings while maintaining world class customer service to our existing customers and carriers
- Fostered and maintained strong relationships with key clients, ensuring high levels of satisfaction and retention
- Developed and managed sales budgets, optimizing resource allocation and cost control
- Developed and managed forecasting and budgeting, optimizing growth strategies
- Simultaneously responsible for the growth and management of several U.S
- Key accounts within the organization.
Senior Director, Carrier Sales & Procurement
Zengsitics Solutions, Inc.
05.2021 - 06.2022
- Successfully formulated and executed Carrier sales and operations strategies, optimizing carrier relationships, and achieving revenue targets
- Lead a high-performing team of Carrier Sales Managers and Representatives, overseeing all aspects of carrier relationship management and sales operations
- Cultivated and maintained strategic partnerships with key carriers, negotiating favorable terms and pricing agreements
- Collaborated with the executive team to set sales targets, budgets, and long-term growth strategies
- Provided executive-level reporting and analysis on sales performance, market trends, and growth opportunities
- Fostered a culture of continuous improvement and professional development within the Carrier Sales team
- Acted as a liaison between carriers and internal stakeholders, resolving complex operational and service issues.
Business Unit Director
Zengistics Solutions, Inc.
02.2020 - 05.2021
- Responsible for the management and execution of a P&L for a set of existing customers
- Drove revenue growth, built a high-performance team, and developed winning sales strategies across diverse industries while navigating the challenging global pandemic and its effect on the supply chain
- Budgeted and forecasted accurately for performance and overall financial health of the business unit
- Served as the internal first point of escalation to the assigned client driving successful resolution of required areas of attention in order to effectively resolve service issues, maintain client trust, and avoid dissatisfaction through executive escalation
- Developed and maintained monthly and annual account strategy and financial forecast with the executive team
- Lead a team of Carrier Sales Representatives, Customer Operations Representatives and Account Managers.
Director of Carrier Sales
Zengistics Solutions, Inc.
09.2019 - 02.2020
- Lead a team of multiple Carrier Managers, Team Leads and Carrier Sales Reps
- Responsible for developing and executing the company's overall strategic carrier sales vision, creating and implementing a comprehensive carrier procurement strategy, and lead the carrier sales department
- Developed and executed Zengistics' overall Carrier Sales strategy
- Supported the execution of customer-focused RFQs
- Provided key insight on market trends and pricing to the executive team
- Cultivated and maintained strategic partnerships with key carriers, negotiating favorable terms and pricing agreements
- Collaborated with the executive team to set sales targets, budgets, and long-term growth strategies.
Carrier Sales Manager
Zengistics Solutions, Inc.
02.2019 - 09.2019
- Lead a team of 30 - 40 Carrier Sales Representatives, providing guidance, training, and performance evaluations
- Strengthened Carrier Representative's knowledge of the market and assisted with pricing and negotiation as needed
- Simultaneously served as Office Manager before hiring for the role
- Collaborated with the operations team to optimize freight routing, reduce transit times, and improve service levels
- Regularly analyzed market trends and competitor strategies to stay ahead of industry changes
- Monitored carrier performance metrics and implement corrective actions as needed to ensure service excellence
- Responsible for creating and managing metrics and KPIs for the Carrier team
- Recruited, onboarded and trained new Carrier Sales Representatives.
Carrier Sales Team Lead
Zengistics Solutions, Inc.
02.2018 - 02.2019
- Recruited from Tennessee to Zengistics in Austin, Texas as a Carrier Sales Representative
- Promoted to Refridgerated Team Lead within 2 months and lead a team of 10 - 15 Reps
- Managed a portfolio of carrier relationships, consistently meeting or exceeding sales targets
- Provided resources to the temperature controlled Carrier team through leadership and experience
- Monitor carrier performance metrics and implement corrective actions as needed to ensure service excellence
- Tasked with creating and presenting new Standard Operating Procedures for the Carrier Sales team
- Re-wrote the Carrier Sales Training Manual and conducted extensive new hire training
- Utilized TMS (Turvo) to maintain accurate records of carrier interactions and opportunities.
Sales Development Manager
GreenForm Solar & Construction
07.2017 - 02.2018
- Presented customers with a wide variety of options for roof repair and solar energy systems
- Maintained relationships with customers and managed accounts through the entire process from prospecting conversation to completion of the job
- Displayed strong skills related to sales and customer services as well as being detailed in presentation and follow through.
National Account Representative
Coyote Logistics
06.2016 - 07.2017
- Responsible for creating and managing an individual portfolio of accounts while working in a collaborative team environment
- Addressed concerns, implementing solutions for both established and prospective customers and carriers and upholding Coyote's 'No Excuses' commitment to service
- Managed daily shipments and took responsibility for ensuring that shipments are serviced properly
- Exhibited extreme multitasking ability, attention to detail and confident decision making skills all with effective communication and customer service.
Bar Manager
The Feed Co. Table & Tavern, Southside Social, Clyde's on Main, Tupelo Honey Cafe
05.2010 - 10.2016
- Over the course of several years I was part of the team that opened multiple restaurants and bars in the Chattanooga area
- Through these processes I was tasked with all aspects of inventory management, efficiency recognition, and managing and resolving customer complaints
- Worked with many large teams building team cohesion and exceptional customer service levels
- Required to work in a high intensity environment while multi-tasking and keeping composure under stressful situations.
Education
Associate - Business Administration
Chattanooga State - College of Business
Chattanooga, TN05.2016
Skills
- Strong leadership and team management abilities
- Excellent negotiation and communication skills
- Proficiency in transportation management systems (TMS)
- In-depth knowledge of carrier operations and industry trends
- Ability to analyze data and make data-driven decisions
- Strong customer service orientation and relationship-building skills
- P&L Management
- Workflow Optimization
- Performance reporting
Timeline
Operations Manager
LST Group, LLC
02.2024 - 06.2024
Head of Zengistics Canada
Zengsitics Solutions, Inc.
06.2022 - 02.2024
Senior Director, Carrier Sales & Procurement
Zengsitics Solutions, Inc.
05.2021 - 06.2022
Business Unit Director
Zengistics Solutions, Inc.
02.2020 - 05.2021
Director of Carrier Sales
Zengistics Solutions, Inc.
09.2019 - 02.2020
Carrier Sales Manager
Zengistics Solutions, Inc.
02.2019 - 09.2019
Carrier Sales Team Lead
Zengistics Solutions, Inc.
02.2018 - 02.2019
Sales Development Manager
GreenForm Solar & Construction
07.2017 - 02.2018
National Account Representative
Coyote Logistics
06.2016 - 07.2017
Bar Manager
The Feed Co. Table & Tavern, Southside Social, Clyde's on Main, Tupelo Honey Cafe
05.2010 - 10.2016
Associate - Business Administration
Chattanooga State - College of Business
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