Kelcey Stobart
Buckner
Summary
Dynamic professional transitioning to a new field, leveraging expertise in managing urgent situations with precision. Proven communicator, ensuring stakeholder engagement through effective information dissemination. Eager to apply problem-solving skills and decision-making capabilities to drive success and contribute to team objectives.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Independence Police Department
03.2023 - Current
- Ensured rapid response by managing emergency call intake and dispatching.
- Enhanced incident monitoring by utilizing CAD systems for tracking field units.
- Provided vital assistance to personnel through effective monitoring of police and fire radios.
- Delivered compassionate customer service to distressed callers, gathering essential emergency details.
- Maintained composure in high-stress situations, reassuring callers while collecting crucial information.
Bank Teller
City Credit Union
03.2022 - 02.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Tanning Consultant
Coconut Beach Tan
06.2020 - 02.2023
- Maintained cleanliness and sanitation of tanning beds, enhancing customer satisfaction and safety.
- Educated customers on tanning products, leading to informed purchasing decisions and increased sales.
- Addressed customer inquiries and concerns promptly, fostering a welcoming and supportive environment.
- Recommended personalized tanning sessions based on individual skin types and preferences, improving client experiences.
Assistant Infant Teacher
La Petite Academy Inc.
07.2021 - 12.2021
- Enhanced child development through engaging age-appropriate learning activities.
- Fostered a safe, nurturing classroom environment in collaboration with lead teacher.
- Tracked children's progress and shared insights with parents and senior staff.
- Ensured infant safety by regularly inspecting play areas for hazards.
Customer Service Representative
Hy-Vee
05.2020 - 05.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled complex transactions using point-of-sale systems to streamline checkout processes.
- Addressed customer complaints promptly, fostering positive resolutions and relationships.
Education
Diploma -
Fort Osage High School
Independence05.2019
Skills
- Critical thinking
- Active listening
- Computer skills
- Stress tolerance
- Data entry proficiency
- Teamwork and collaboration
- Public safety awareness
- Organizational skills
- Verbal and written communication
- Multitasking and prioritization
Timeline
911 Dispatcher
Independence Police Department
03.2023 - Current
Bank Teller
City Credit Union
03.2022 - 02.2023
Assistant Infant Teacher
La Petite Academy Inc.
07.2021 - 12.2021
Tanning Consultant
Coconut Beach Tan
06.2020 - 02.2023
Customer Service Representative
Hy-Vee
05.2020 - 05.2021
Diploma -
Fort Osage High School