Keissha Hickman
Owensville,MO
Summary
With 20 years as a travel specialist, I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Online Support / After Hours VIP Supervisor
Altour Travel
06.2019 - 11.2024
- Fixed Reservations
- Booked Flights
- Booked Hotels
- Booked Cars
- Uploaded hotels into Concur
- Worked Exchanges
- Worked Schedule Changes
- Assisted agents
- Trained Agents on new programs
- Trained agents on GDS Systems
- Coached Agents in areas needing coaching
- Monitored Agents Calls
- Daily Client Reports
Emergency Team Agent
Maritz Travel
04.2014 - 11.2015
- Booked Hotels
- Booked Rental Cars
- Handled All After Hours Emergency Calls
- Daily Reports
- Assisted Other Agents
- Worked Schedule Changes
- Booked International Flights
- Booked Domestic Flights
- Canceled Reservations
- Google Group Travel
Education
Associate of Applied Science Degree - Business Management & Computer Specialist
Metro Business College
Rolla, MO08.2003
Skills
- Apollo
- Sabre
- Worldspan
- Travelport Plus
- Concur
- Goal oriented
- Training and mentoring
- Customer service
- Staff management
Timeline
Online Support / After Hours VIP Supervisor
Altour Travel
06.2019 - 11.2024
Emergency Team Agent
Maritz Travel
04.2014 - 11.2015
Associate of Applied Science Degree - Business Management & Computer Specialist
Metro Business College
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