Keegan Good
Wentzville
Summary
Organized and dependable business leader bringing nearly 10 years of experience as an accomplished founder and startup executive. Strategic problem solver, change manager, and visionary team player with success implementing strategies to meet current and future needs. Adept at managing operations, financial administration, and implementing sales techniques to positively impact business direction.
Overview
10
10
years of professional experience
Work History
Chief Experience Officer
ZPods
08.2023 - Current
- Enhanced customer satisfaction by implementing user-centered design strategies and optimizing digital touchpoints.
- Led cross-functional teams to develop and execute customer experience initiatives, resulting in increased brand loyalty.
- Established a comprehensive customer feedback system for continuous improvement of products and services.
- Collaborated with marketing and sales departments to create personalized customer experiences across all channels.
- Introduced innovative solutions to overcome usability challenges, enhancing overall online experience for users.
- Conducted extensive market research to identify key trends in consumer preferences and competitive landscape analysis for informed strategy development.
- Integrated emotional intelligence principles into employee interactions with customers, fostering deeper connections and trust-building relationships.
- Streamlined internal processes to improve efficiency in delivering exceptional customer experiences consistently.
Vice President of Sales
ZPods
12.2022 - Current
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Heightened product awareness levels and drove profit margins an additional 40% through negotiations with store owners, district managers, and buyers.
- Represented organization at domestic and international industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Reviewed regulatory data to assess compliance with FDA regulations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Performed root cause production analysis and implemented corrective actions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
Sales Manager
ZPods
04.2022 - 12.2022
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted annual profits by 120%, applying proactive management strategies and enhancing sales training.
Licensed Insurance Agent
COUNTRY Financial
09.2021 - 05.2022
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Initiated an average of 50 cold calls per day.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Outside Sales Representative
Advocate Construction
01.2021 - 09.2021
- Met existing customers to review current services and expand sales opportunities.
- Prospected an average of 100 homes per day to increase sales lead pipeline and converted leads into new customers.
- Exhibited proven ability to set and achieve company defined sales goals.
- Identified prospective customers by using business directories and following leads from existing clients.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked independently with minimal supervision.
- Established new accounts through cold calling and personal visits to potential customers.
President
Alpha Gamma Rho - Beta Iota Chapter
12.2019 - 12.2020
- Developed and implemented new strategies and policies in collaboration with Vice Presidents and members to establish and achieve long-term objectives, providing Fraternity with strong and sustainable organizational leadership. Worked with Alumni, Active Members, and Banking Institutions to financially resurrect fraternal operations.
- Oversaw chapter-wide changes to modernize procedures and organization.
Owner/Operator
Detail2Go
05.2014 - 12.2020
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the new organization.
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Devised, deployed, and monitored processes to boost long-term business success.
- Increased profit levels 1,250%.
- Managed day-to-day business operations including accounting, finance, human resources, marketing, and public relations.
Marketing Manager
Clockmaster Inc
05.2018 - 08.2019
- Devised and deployed online marketing plans with effective SEO and social media.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Designed, implemented, and monitored web pages, plugins and functionality for continuous improvement.
- Furnished research and materials based on up-to-date web design standards.
Volunteer
Eric Greitens For Governor
03.2016 - 11.2016
- Participated in meetings to discuss new campaign opportunities.
- Cold-called registered voters in an effort to rally support for candidate
- Assisted with office tasks including taking messages, scanning documents, and answering phone inquiries.
- Distributed pamphlets and other informational literature.
- Prospected registered voters on foot to discuss current issues in the political sphere.
Mortgage Loan Processor Assistant
USA Mortgage
05.2016 - 08.2016
- Reviewed and validated details of loan applications and closing documentation using the Encompass software.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
Education
Bachelor of Science - Agricultural Science
Truman State University
Kirksville, MO12.2020
Skills
- Command Leadership
- Team Building
- Marketing Alignment
- Channel Partnerships
- Investor Relations
- Project Management
- Statistical Analysis
- Sales Strategy Execution
- Customer Service
- Logistics
Accomplishments
- SLU Elevator Pitch Competition
- Emerging Greek Leader
- Boys State
- Certified Autism Specialist
Timeline
Chief Experience Officer
ZPods
08.2023 - Current
Vice President of Sales
ZPods
12.2022 - Current
Sales Manager
ZPods
04.2022 - 12.2022
Licensed Insurance Agent
COUNTRY Financial
09.2021 - 05.2022
Outside Sales Representative
Advocate Construction
01.2021 - 09.2021
President
Alpha Gamma Rho - Beta Iota Chapter
12.2019 - 12.2020
Marketing Manager
Clockmaster Inc
05.2018 - 08.2019
Mortgage Loan Processor Assistant
USA Mortgage
05.2016 - 08.2016
Volunteer
Eric Greitens For Governor
03.2016 - 11.2016
Owner/Operator
Detail2Go
05.2014 - 12.2020
Bachelor of Science - Agricultural Science
Truman State University
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