Summary
Overview
Work History
Education
Skills
Timeline
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KEAGAN EDLER

HIGH RIDGE,MO

Summary

Dynamic Inside Sales Representative with a proven track record at Capitol Group Inc., recognized for generating millions in revenue. Skilled in customer relationship management and adept at upselling, I excel in enhancing client engagement through targeted strategies and effective communication. Committed to delivering exceptional service and driving results.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

Capitol Group Inc.
08.2022 - Current
  • Developed and executed targeted sales strategies to enhance client engagement and retention.
  • Conducted product demonstrations and presentations to effectively communicate value propositions to potential customers.
  • Collaborated with cross-functional teams to streamline sales processes and improve overall customer experience.
  • Managed a high volume of inbound and outbound calls, converting leads into long-term clients.
  • For a couple of years, I’ve led sales at Capitol Group, generating millions in revenue through ticket sales. Last year, I received an award from the CEO for my outstanding sales performance.
  • I was accepted into Allied Air's DSR technical training program and have been undergoing technical training through Capitol and Allied.
  • I am also participating in HARDI training, having completed Level 1, with plans to pursue additional training through their program.

Shop Manager

United Fire Protection
08.2021 - 08.2022
  • Conducted regular quality control checks, maintaining high standards of service delivery and customer satisfaction.
  • Collaborated with technicians to resolve issues quickly, minimizing downtime and improving operational efficiency.
  • I prepared black iron pipe for jobs, focusing on threading and grooving tasks. I ensured all outgoing projects were fully prepped and ready for installation.

Shop Manager

Martin Jetco Heating And Air Conditioning
08.2020 - 08.2021
  • Supervised daily shop operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained staff on equipment usage and maintenance procedures, enhancing team performance and service quality.
  • Implemented inventory management systems, optimizing stock levels and reducing excess materials.
  • Developed scheduling processes to improve labor efficiency and meet customer demand effectively.
  • As shop manager, a key responsibility was reducing costs and maximizing company savings. I researched supply houses to secure the best prices and built strong relationships with salespeople to ensure smooth and efficient job execution.

HVAC Installer

Martin-Jetco Heating and Cooling
01.2018 - 08.2020
  • Installed HVAC systems in residential and commercial buildings ensuring compliance with safety regulations.
  • Collaborated with team members to troubleshoot complex HVAC issues, improving response times for service requests.
  • Utilized diagnostic tools to assess system performance, identifying areas for optimization and repair.
  • During this period, I primarily trained under a lead installer, gaining valuable experience. I worked on a diverse range of HVAC projects, including both commercial and residential installations.

Education

Northwest High School
Cedar Hill, MO

Skills

  • Attention to detail
  • Exceptional customer service
  • Product knowledge
  • Adept multi-tasker
  • Upselling and cross selling
  • Customer relationship management
  • Email and phone etiquette
  • Driven
  • Order management
  • Goal setting

Timeline

Inside Sales Representative

Capitol Group Inc.
08.2022 - Current

Shop Manager

United Fire Protection
08.2021 - 08.2022

Shop Manager

Martin Jetco Heating And Air Conditioning
08.2020 - 08.2021

HVAC Installer

Martin-Jetco Heating and Cooling
01.2018 - 08.2020

Northwest High School

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