Kaylyn Seldon
St Louis
Summary
Dynamic professional with a proven track record at Fontbonne University, excelling in database administration and customer service. Successfully enhanced enrollment processes and IT support operations, demonstrating strong problem-solving abilities and meticulous attention to detail. Adept at coordinating events and managing cross-departmental communications to drive institutional success.
Overview
4
4
years of professional experience
Work History
Registrar's Assistant
Fontbonne University
08.2024 - 12.2024
- Provided accurate enrollment data for internal reporting purposes, aiding in institutional decision-making processes.
- Coordinated cross-departmental efforts during large-scale events such as orientation week or open house days.
- Managed daily office operations effectively, ensuring seamless support for Registrar''s Office functions and services offered to all stakeholders involved.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
IT Help Desk Agent
Fontbonne University
09.2020 - 05.2024
- Participated in IT projects as needed, contributing valuable insights from the frontlines of user support operations.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
Education
Bachelor of Science - Business Administration
Fontbonne University
Clayton, MO12-2024
Skills
- Database administration
- Admissions support
- Customer service
- Attention to detail
- Problem-solving abilities
- Telephone and email etiquette
Timeline
Registrar's Assistant
Fontbonne University
08.2024 - 12.2024
IT Help Desk Agent
Fontbonne University
09.2020 - 05.2024
Bachelor of Science - Business Administration
Fontbonne University
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