Kaylee West
Independence
Summary
My goal is to provide quality and efficiency in every aspect of my life. Although difficult, and ever changing, I am able to adjust and modify my thinking to fit the needs of any task I am given. I strive to provide attention to detail to ensure that a job is not only done, but done well.
Overview
13
13
years of professional experience
Work History
Financial Purchase Specialist
Shamrock Trading Corporation
Overland Park
11.2021 - 05.2022
- Maintaining a basic understanding of new and improved account processing systems and checks.
- Auditing reports for accuracy and legitimacy.
- Update account information to assert that accounts are being processed, correctly.
- Identify, correct, and follow up on any purchase issues.
Daimler Account Specialist
TruckMovers.com
Independence
10.2018 - 05.2019
- Daimler’s point of contact for providing internal and external assistance.
- Tracking trucks along route to ensure contractural delivery date is met.
- Communicate with individual Daimler customers and answer any questions they may have.
- Ensure trucks are being maintained while at the terminal.
- Communicating with team members to get repaired trucks picked up and delivered within a 72-hour time period.
Volvo-Mack Account Specialist
TruckMovers.com
Independence
11.2017 - 09.2018
- Point of contact for Volvo/Mack for providing internal and external assistance.
- Tracking trucks along route to ensure contractural delivery date is met.
- Communicate with customers via phone and email.
- Ensure trucks are being maintained while at the terminal.
- Communicating with team members to get repaired trucks picked up and delivered within a 72-hour time period.
- Trouble-shooting system issues with TruckMovers as well as with the Volvo/Mack Customers.
- All while maintaining a 95% on-time percentage, or higher.
- Auditing BOLs to maintain authenticity
Research Associate
Xceligent
Blue Springs
11.2012 - 10.2017
- Provide paying, and non-paying Xceligent Members with one on one customer service by proactively updating their listings every 30 to 45 days.
- Track growth of an assigned market by keeping track of tenants moving in and out of commercial properties.
- Investigate and resolve customer concerns while maintaining lasting business relations with clients.
Office Assistant
Kay Jewelers
Independence
01.2009 - 01.2012
- Greeted customers entering the store to ascertain their needs and wants.
- Described products to customers and accurately explained details and care of merchandise.
- Performed cashier duties, product assistance, and cleaning, while providing excellent customer service.
- Assisted customers face to face and by phone.
- Communicated with vendors regarding back order availability, future inventory, and special orders.
- Managed a wide variety of customer service and administrative tasks.
- Resolved customer issues quickly and efficiently.
Education
High School Diploma - Marketing, Art
Fort Osage High School
Independence, MOSkills
- Strong organizational skills
- Strong client relations
- Invoice processing
- Store maintenance
- Maintaining long-term client relations
- Inventory control
- Shipping and receiving
- Telecommunication skills
- Cash management
- Microsoft Excel
- Microsoft Word
- Data-entry
- CRM
References
- Jessica Sinclair, Lead Software Engineer, Jlmaxsin@gmail.com, (816) 204-1550
- Victoria Frazier, Financial Purchase Specialist, tfrazier@ryanrts.com, (816) 863-8884
- Megan Ault, Volvo/Mack/PACCAR Account Specialist, Megault@yahoo.com, (816) 726-4745
Timeline
Financial Purchase Specialist
Shamrock Trading Corporation
11.2021 - 05.2022
Daimler Account Specialist
TruckMovers.com
10.2018 - 05.2019
Volvo-Mack Account Specialist
TruckMovers.com
11.2017 - 09.2018
Research Associate
Xceligent
11.2012 - 10.2017
Office Assistant
Kay Jewelers
01.2009 - 01.2012
High School Diploma - Marketing, Art
Fort Osage High School