Kaylee Walker
Barnhart,MO
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Patient Coordinator
BioTAB Healthcare
03.2023 - 02.2026
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated with sales teams to improve communication and support positive customer experiences.
- Verified insurance eligibility and benefits for services rendered.
- Developed training documents and led employee training sessions to enhance team knowledge.
- Processed paperwork related to insurance claims, warranties and other documentation.
- Coordinated delivery schedules with third-party vendors for timely shipping of orders.
- Assisted in developing project plans and tracking progress effectively.
- Facilitated interdepartmental collaboration to improve workflows and optimize processes.
- Increased patient retention by establishing rapport and building trust through empathetic communication.
- Coordinated with billing departments to address discrepancies in patient accounts promptly.
- Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Coordinated project timelines and deliverables to ensure alignment with organizational goals.
- Developed and maintained project documentation, including status reports and meeting agendas.
- Trained new team members on project management tools and best practices for optimal performance.
Medical Assistant
St. Lukes Medical Hospital
03.2021 - 03.2023
- Facilitated patient intake by gathering forms and documenting medical history to ensure comprehensive patient records.
- Prepared examination rooms and ensured all necessary equipment was available.
- Scheduled patient appointments and coordinated follow-up visits.
- Collected and processed laboratory specimens to support accurate diagnostic testing and timely results.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence to prescribed therapies.
- Maintained electronic health records with accurate patient information.
- Administered injections, medications, and treatments according to physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Followed up with insurance companies.
- Conducted comprehensive reviews of clients'' insurance needs, recommending appropriate coverage adjustments.
- Expedited insurance claims processing for patients by submitting complete and accurate documentation to insurance companies.
Medical Assistant
Our Family Healthcare
09.2020 - 03.2021
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments for efficient workflow.
- Performed vital sign assessments and recorded medical histories accurately.
Medical Assistant
Esse Health
11.2018 - 08.2020
- Assisted healthcare providers during examinations and procedures, contributing to efficient patient care delivery.
- Facilitated patient intake by managing forms and documenting medical histories, enhancing accuracy of patient records.
- Prepared examination rooms and organized necessary equipment, ensuring readiness for patient care.
- Scheduled patient appointments and coordinated follow-up visits.
Education
Certificate - Certified Medical Assistant
St. Louis School Of Phlebotomy
St Louis, MOHigh School Diploma -
Fox High School
Arnold, MOSkills
- Claims management
- Employee training
- Quality assurance
- Problem-solving
- Project coordination
- Team leadership
- Workflow organization
- Customer relationship management
- Process improvement
- Collaboration
- Training & Development
- Attention to detail
- Relationship building
- Time management
- Microsoft outlook, word, and Excel
- Insurance verification
Certification
Certified Clinical Medical Assistant
Timeline
Senior Patient Coordinator
BioTAB Healthcare
03.2023 - 02.2026
Medical Assistant
St. Lukes Medical Hospital
03.2021 - 03.2023
Medical Assistant
Our Family Healthcare
09.2020 - 03.2021
Medical Assistant
Esse Health
11.2018 - 08.2020
High School Diploma -
Fox High School
Certificate - Certified Medical Assistant
St. Louis School Of Phlebotomy