Kaylee Sapp
Independence
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Host
Vetta Italian eatery
Independence
06.2024 - Current
- Managed reservations and organized seating for efficient table turnover.
- Coordinated with servers to communicate guest needs and special requests.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Expo
Vetta Italian eatery
Independence
06.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Communicated with team members to streamline workflow during events.
- Ensured cleanliness and organization of event areas throughout operations.
Education
Lees Summit North High School
Lee's Summit, MOSkills
- Customer inquiries
- Team player mentality
- Service quality improvement
- Attention to detail
- Food allergy awareness
- Table assignment coordination
- Telephone reception
- Staff training
- Conflict resolution
- Customer engagement
Timeline
Host
Vetta Italian eatery
06.2024 - Current
Expo
Vetta Italian eatery
06.2024 - Current
Lees Summit North High School