Kaylee Boardman
Independence
Summary
Experienced in customer service roles, effectively collaborating with diverse teams to address product and service-related issues. Recognized for maintaining high standards of customer satisfaction through proactive communication and conflict resolution strategies. Demonstrated ability to manage reservations and provide detailed information about menu offerings, ensuring a positive dining experience for guests. Committed to compliance with health codes and operational standards while contributing to team objectives and enhancing service delivery.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Service Industry
Cracker Barrel
09.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Managed reservations for guests who wished to dine at the restaurant.
- Answered questions regarding menu items, special offers and other restaurant information.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Analyzed customer feedback from surveys or focus groups to identify areas of improvement in communication processes.
- Maintained professionality and efficiency while working closely with leadership.
Package Handler
FedEx
Columbia
08.2022 - 08.2023
- Organized packages according to type, size, destination, and other specifications.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Inspected packages for damages or defects and recorded any issues found.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Participated in regular safety meetings and training sessions.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Managed inventory levels by tracking incoming and outgoing packages.
- Monitored package deliveries to ensure timely arrivals at destinations.
Education
Vanhorn
Independence, MOSkills
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Computer skills
- Team building
- Multitasking
- Organization and time management
- Public speaking
- Relationship building
- Customer relations
Timeline
Service Industry
Cracker Barrel
09.2023 - Current
Package Handler
FedEx
08.2022 - 08.2023
Vanhorn