Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylea Ingersoll

Pleasant Hope

Summary

Dynamic housekeeping leader with a proven track record at Atrium Hospitality, enhancing guest satisfaction through innovative training and efficient operations. Expert in budget management and staff development, I foster a collaborative environment that reduces turnover and promotes high standards of cleanliness and safety. Committed to continuous improvement and exceptional service delivery.

Overview

3
3
years of professional experience

Work History

Director of Housekeeping

Atrium Hospitality
11.2022 - Current
  • Directed housekeeping operations to ensure high-quality service and cleanliness standards.
  • Developed training programs for staff to enhance efficiency and operational effectiveness.
  • Implemented inventory management systems to optimize supply usage and reduce waste.
  • Collaborated with management to establish housekeeping policies and procedures, ensuring compliance with safety regulations.
  • Streamlined cleaning processes, resulting in improved turnaround times for guest rooms and public areas.
  • Led cross-functional meetings to align housekeeping goals with overall hotel objectives, enhancing guest satisfaction metrics.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
  • Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
  • Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

No Degree -

Smithville High School
Smithville, OK

Skills

  • Guest service
  • Health and safety
  • Sanitation protocols
  • Staff management
  • Scheduling
  • Task delegation
  • Scheduling coordination
  • Supplies inventory
  • Budgeting expertise
  • Staff meetings
  • Operations
  • Housekeeping standards
  • Budgets
  • Laundry operations
  • Purchasing policies
  • Customer service
  • Cleaning practices
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Customer service-focused
  • Workload prioritization
  • Housekeeping
  • Training and mentoring
  • Staff training and development
  • Task assignment
  • Folding clean laundry
  • Team building
  • Window cleaning
  • Dusting furniture
  • Health and safety compliance
  • Cleaning techniques
  • Sanitation standards
  • Quality improvements
  • Chemical handling
  • Sorting and washing laundry
  • Customer relationship management
  • Staff motivation
  • Inventory control
  • Ordering cleaning supplies
  • Department coordination
  • Employee evaluations
  • Staff scheduling
  • Performance evaluation
  • Quality assurance
  • Performance improvements
  • Supply inventory management
  • Room inspection
  • Mopping and buffing floors
  • Positive attitude
  • Teamwork
  • Room occupancy verification
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Team leadership
  • Active listening
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Director of Housekeeping

Atrium Hospitality
11.2022 - Current

No Degree -

Smithville High School

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Kaylea Ingersoll