Kaylea Ingersoll
Pleasant Hope
Summary
Dynamic housekeeping leader with a proven track record at Atrium Hospitality, enhancing guest satisfaction through innovative training and efficient operations. Expert in budget management and staff development, I foster a collaborative environment that reduces turnover and promotes high standards of cleanliness and safety. Committed to continuous improvement and exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Director of Housekeeping
Atrium Hospitality
11.2022 - Current
- Directed housekeeping operations to ensure high-quality service and cleanliness standards.
- Developed training programs for staff to enhance efficiency and operational effectiveness.
- Implemented inventory management systems to optimize supply usage and reduce waste.
- Collaborated with management to establish housekeeping policies and procedures, ensuring compliance with safety regulations.
- Streamlined cleaning processes, resulting in improved turnaround times for guest rooms and public areas.
- Led cross-functional meetings to align housekeeping goals with overall hotel objectives, enhancing guest satisfaction metrics.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree -
Smithville High School
Smithville, OKSkills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Scheduling
- Task delegation
- Scheduling coordination
- Supplies inventory
- Budgeting expertise
- Staff meetings
- Operations
- Housekeeping standards
- Budgets
- Laundry operations
- Purchasing policies
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Customer service-focused
- Workload prioritization
- Housekeeping
- Training and mentoring
- Staff training and development
- Task assignment
- Folding clean laundry
- Team building
- Window cleaning
- Dusting furniture
- Health and safety compliance
- Cleaning techniques
- Sanitation standards
- Quality improvements
- Chemical handling
- Sorting and washing laundry
- Customer relationship management
- Staff motivation
- Inventory control
- Ordering cleaning supplies
- Department coordination
- Employee evaluations
- Staff scheduling
- Performance evaluation
- Quality assurance
- Performance improvements
- Supply inventory management
- Room inspection
- Mopping and buffing floors
- Positive attitude
- Teamwork
- Room occupancy verification
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
- Team leadership
- Active listening
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Director of Housekeeping
Atrium Hospitality
11.2022 - Current
No Degree -
Smithville High School