Kayla Wookey
St. Joseph
Summary
Knowledgeable and dedicated customer service professional with experience in the cattle industry. Providing excellent customer service to all American Angus Association members and breeders regarding genetics. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to Angus Genetics Inc. success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Angus Association®
05.2023 - Current
- Daily communication with American Angus Association members and breeders via telephone, email, fax, and message center.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Entering work into the database including test orders and corrections.
- Handling DNA samples (hair, blood, tissue, semen, etc.)
- Bundling and scanning samples into the database returned from the labs.
- Pulling samples from the archives for additional testing.
- Manage all abnormal calf cases that are reported to the Association.
- Assisted customers in navigating the American Angus website and placing online orders in login, improving overall user experience.
Kennel Assistant/Receptionist
SouthPaws Veterinary Clinic
05.2021 - Current
- Daily feeding, watering, kennel cleaning, animal observation, injury and illness treatment of dogs, cats, and other small animals.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Daily cleaning and sanitizing of the surgery room as well as all surgical tools used perform surgeries.
- Daily inventory of all products that are sold at the clinic for example, medication, prescribed medication, as well as dog and cat food.
- Filling client prescriptions assigned by the head veterinarian.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Managing employee schedules and time off requests.
Farm Hand & Babysitter
Ruby Cattle Company
08.2013 - 08.2021
- Daily care of the family's cattle, goats, dogs and cats. Including feeding, watering, grooming and cleaning of kennels/stalls.
- Iowa State Fair show preparation of cattle and goats such as: washing, conditioning, blow drying and feeding specific diet rations.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Science - Major in Animal Science & Agriculture Business
NORTHWEST MISSOURI STATE UNIVERSITY
Maryville, MO05.2023
Associate of Arts - Major in Animal Science
IOWA CENTRAL COMMUNITY COLLEGE
Fort Dodge, IA05.2021
Skills
- Data Entry
- Customer Education
- Critical Thinking
- Customer Service
- Complaint resolution
- Critical Thinking and Decision Making
- Research
- Sample handling
- Attention to Detail
- Inventory Management
- Animal Husbandry
Timeline
Customer Service Representative
American Angus Association®
05.2023 - Current
Kennel Assistant/Receptionist
SouthPaws Veterinary Clinic
05.2021 - Current
Farm Hand & Babysitter
Ruby Cattle Company
08.2013 - 08.2021
Bachelor of Science - Major in Animal Science & Agriculture Business
NORTHWEST MISSOURI STATE UNIVERSITY
Associate of Arts - Major in Animal Science
IOWA CENTRAL COMMUNITY COLLEGE
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