Kayla Wilson
St Louis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth supporting OneAmeren.
Overview
8
8
years of professional experience
Work History
Compliance Regulatory Specialist
Ameren Services
01.2023 - Current
- Administer compliance operations technology management, reporting, and data analytics.
- Focus on compliance operations process improvement, automation, technology, and cross-functional partnerships to drive change and deliver operational excellence.
- Maintain and archive regulatory paperwork.
- Perform and document quality control checks to maintain compliance with company initiatives.
- Work with governance committees to make and evaluate plans.
- Prepare regulatory compliance reports to regulatory bodies.
Customer Engagement Specialist
Ameren Missouri
05.2019 - 01.2023
- Leverage business intelligence tools to track and measure effectiveness of customer campaigns
- Utilize campaign tools to execute targeted customer communications
- Draft and deliver monthly communications to bring awareness to company programs and services
- Collaborate with internal business partners to optimize multi-channel customer communications
Customer Engagement Intern
Ameren Missouri
05.2018 - 08.2018
- Completed writing assignments, created presentations, gathered competitive intelligence and market research, and conducted community outreach
- Designed innovative marketing solutions via video presentation to summarize customer engagement
- Analyzed and benchmarked Ameren’s low-income and energy assistance programs with comparable utilities
Customer Service Intern
General Metal Products
05.2017 - 08.2017
- Provided primary support to internal and external customers
- Fostered positive relationships
- Ensured customer experience met or exceeded customer’s expectations
Education
M.A. - Management & Leadership
Webster University
St. Louis, MO05-2022
M.A. - Human Resource Management
Webster University
St. Louis, MO05-2022
B.A. - International Business
Westminster College
Fulton, MO05-2019
Skills
- Integrity
- Initiative
- Research
- Teamwork
- Multitasking
- Prioritization
- Investigative
- Interpersonal
- Accountability
- Detail-Oriented
- Professionalism
- Critical-Thinking
- Technology Management
- Customer Communications
- Documentation review
- Regulatory reporting
Timeline
Compliance Regulatory Specialist
Ameren Services
01.2023 - Current
Customer Engagement Specialist
Ameren Missouri
05.2019 - 01.2023
Customer Engagement Intern
Ameren Missouri
05.2018 - 08.2018
Customer Service Intern
General Metal Products
05.2017 - 08.2017
M.A. - Management & Leadership
Webster University
M.A. - Human Resource Management
Webster University
B.A. - International Business
Westminster College
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