Kayla Williams
St Louis,Missouri
Summary
Dynamic Office Manager with a proven track record at MAPTS, excelling in customer service and office administration. Expert in maintaining confidentiality and enhancing operational efficiency. Recognized for resolving disputes and training employees, ensuring a harmonious workplace while managing financial records with precision. Committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Office Manager
MAPTS
11.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Assistant Site Manager
Saving Our Children
02.2020 - 04.2025
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Monitored, coached, and supervised team of 5 employees in 6 years
Club Manager
Crystal's Palace
06.2014 - 11.2020
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Implemented policies and procedures to improve club operations and standards.
- Created and maintained relationships with key investors, partners and clients.
Education
No Degree - Business Administration
St Louis Community College of Meramec
St Louis, MOSkills
- Customer service
- Business administration
- Flexibility and adaptability
- Documentation and reporting
- Management
- Team leadership
Timeline
Assistant Site Manager
Saving Our Children
02.2020 - 04.2025
Office Manager
MAPTS
11.2016 - Current
Club Manager
Crystal's Palace
06.2014 - 11.2020
No Degree - Business Administration
St Louis Community College of Meramec