Kayla Walde
Washington
Summary
To obtain a full-time position with a company that shares the same values and long-term goals, aspiring to grow and advance within and to provide excellent customer service and daily positivity.
Overview
10
10
years of professional experience
Work History
FitPro Team Member/ PART TIME
Browns Shoe Center
06.2026 - Current
- Assisted customers in selecting footwear based on needs and preferences.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated point-of-sale system to process transactions efficiently.
- Collaborated with team members to ensure optimal inventory management.
Veterinary Technician/ FULL TIME
Fox Creek Veterinary Hospital
01.2025 - 05.2026
- Patient Care for Wellness exams and general appointments
- Drawing labs & running labs via Idexx
- Educated pet owners on preventative care, nutrition, and behavioral issues to enhance client relationships.
- Trained junior staff on best practices in animal handling and clinical procedures to boost team competency.
- Emergency & ICU of critical patients
- Assisted in surgical procedures by preparing instruments and monitoring anesthesia levels for patient safety.
- Taking vitals, Patient Special Handling, and Filling of medications
- Assisting in radiology & ultrasound.
- Owner support & doctor assistance during Euthanasia in cinic & at home settings.
- Stocking medications & food inventory.
- Assisting doctors with proper medical notes & documentation.
- Administered vaccinations and medications under veterinary supervision to ensure animal health and welfare.
Pet Care Manager/Receptionist FULL TIME
Fox Creek Veterinary Hospital
09.2021 - 02.2025
- Supervised daily operations of pet care services, ensuring high-quality animal welfare standards.
- Training New employees on animal behavior
- Onboarding and Hiring for all new employees. Firing of any employees.
- Client relations, maintaining client accounts, communications with other clinics.
- Running POS systems and assisting in billing issues.
- Filling medications
- Scheduling all clinic appointments via Cornerstone software
- Trouble shooting any clinic software disturbances.
- Supervised daily operations of pet care services, ensuring high-quality animal welfare standards.
Customer Service Representative Team Lead
Hillermann Insurance
11.2020 - 09.2021
- Resolved customer inquiries efficiently, ensuring timely responses.
- Mentored junior representatives, providing guidance on best practices and effective communication techniques.
- Developed comprehensive knowledge base on insurance products & educating clients on Insurance practices
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Submitting & managing insurance claims
Senior Client Relations Specialist
Clarkson Jewelers
04.2019 - 11.2021
- Sales and customer service relations
- Training of new team members
- Customer Follow up
- Money Handling, dealing with large value transactions and large amounts of cash
Assistant Store Manager
Kay Jewelers
12.2017 - 03.2019
- Sales and customer relations.
- The job focused mostly on customer care and selling products, while managing budgets and ordering special products.
- Money handling and auditing.
- Promoted management within 1 year.
Store Manager
Journeys
02.2016 - 12.2017
- Store Management & Auditing responsibilities
- Hired as assistant manager and promoted within 2 weeks.
- Implemented inventory management systems to optimize stock levels and reduce loss.
- Led team to achieve sales targets through effective staff training and motivation.
- Developed visual merchandising strategies to enhance store presentation and engagement.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours.
- Oversaw store operations, ensuring compliance with company policies and procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Exercise Science, Nutrition
Southeast Missouri State
Cape Girardeau, MO05-2016
No Degree - Criminal Justice Focus
Southeast Missouri State Online
Cape Girardeau, MO12-2019
EMT - Emergency Medical Technician
Cape Girardeau Technical Center
Cape Girardeau, MO01-2017
Gemologist - Gemology
Gemological Institute of America
OnlineHigh School Diploma -
Union High School
Union, MO05-2012
Skills
- Verbal and written communication
- Decision-making
- Time management
- Team leadership
- Customer service
- Staff management
- Goal setting
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Sales techniques
- Sales management
- Performance evaluations
- Business administration
- Marketing
- Budget control
- Financial management
- Positive attitude
- Adaptability and flexibility
- Attention to detail
Accomplishments
- National Youth Leadership Forum of Medicine 2011
- Missouri State Highway Patrol-Missouri Girls State 2011
- Union Fire Department Junior leaders
- New Member recruiter Delta Delta Delta 2013-2014
Languages
English
Native or Bilingual
Timeline
FitPro Team Member/ PART TIME
Browns Shoe Center
06.2026 - Current
Veterinary Technician/ FULL TIME
Fox Creek Veterinary Hospital
01.2025 - 05.2026
Pet Care Manager/Receptionist FULL TIME
Fox Creek Veterinary Hospital
09.2021 - 02.2025
Customer Service Representative Team Lead
Hillermann Insurance
11.2020 - 09.2021
Senior Client Relations Specialist
Clarkson Jewelers
04.2019 - 11.2021
Assistant Store Manager
Kay Jewelers
12.2017 - 03.2019
Store Manager
Journeys
02.2016 - 12.2017
No Degree - Exercise Science, Nutrition
Southeast Missouri State
No Degree - Criminal Justice Focus
Southeast Missouri State Online
EMT - Emergency Medical Technician
Cape Girardeau Technical Center
Gemologist - Gemology
Gemological Institute of America
High School Diploma -
Union High School
Conclusion
I have several years’ experience in customer service and value providing customers with the best service possible in hopes of building great customer relationships. I am extremely organized and like completing tasks. I am always willing to learn new things and enjoy teaching others, which makes me a great addition to any training process. I would greatly appreciate the opportunity to learn and succeed in this field of work. Please consider me a candidate for the job. Thank you, Kayla Walde