Kayla Twenter
Boonville
Summary
Dedicated Healthcare professional with history of meeting company goals, utilizing consistent and organized practices looking to make transition. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, professional, resourceful, detail oriented and motivated candidate successful at managing multiple priorities with a positive attitude. Strong work ethic, adaptability and exceptional interpersonal skills. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Health Services Manager
The Bluffs
01.2024 - Current
- Assess and admit new residents for post-acute care and long-term care
- Complete insurance authorizations for post-acute care approval, following gathering information.
- Facilitate communication, coordinate collaboration, relationship, conflict resolution management, strategic planning
- Assisted in the training and onboarding of new team members, sharing knowledge and best practices to ensure their success.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
Clinical liaison
The Bluffs
01.2022 - 01.2024
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Certified occupational therapy assistant, Team Lead
The Bluffs
01.2016 - 01.2022
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding
- Advocated for all patients’ health, safety and rights
- Interacted with cross-functional support groups to manage day to day operations and identified and resolved operational problems using defined processes, expertise and judgment
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions
- Maintained accurate records of patient progress, facilitating data-driven decision-making for treatment plan adjustments.
Education
Associates of Applied science - Occupational Therapy Assistant
Moberly Area Community College
Moberly, MO12.2015
Skills
- Insurance verification
- Operations management
- Critical Decision-making
- Teamwork and collaboration
- Customer service focus
- HIPAA compliance
- Professionalism and ethics
- Medical terminology
- Documentation review
- Healthcare regulations
- Medical coding expertise
- Medical record review
Timeline
Health Services Manager
The Bluffs
01.2024 - Current
Clinical liaison
The Bluffs
01.2022 - 01.2024
Certified occupational therapy assistant, Team Lead
The Bluffs
01.2016 - 01.2022
Associates of Applied science - Occupational Therapy Assistant
Moberly Area Community College
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