Kayla Pettit
Rogersville
Summary
Dynamic retail professional with extensive experience as a Store Manager at Brown Derby Liquor Stores, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective training and team leadership. Adept at resolving issues and fostering positive relationships, driving sales and operational efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Store Manager
Brown Derby Liquor Stores
11.2018 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Front End Manager
Food 4 Less
06.2009 - 07.2014
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Sales Associate
Movie Gallery
06.2008 - 03.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Tas T O Donuts
12.2005 - 05.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Gateway Christian Schools
Memphis, Tn05-2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Cash management
- Store merchandising
- Inventory management
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
Timeline
Store Manager
Brown Derby Liquor Stores
11.2018 - 03.2025
Front End Manager
Food 4 Less
06.2009 - 07.2014
Sales Associate
Movie Gallery
06.2008 - 03.2009
Sales Associate
Tas T O Donuts
12.2005 - 05.2008
High School Diploma -
Gateway Christian Schools
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