Kayla McNiff
Elsberry
Summary
Versatile and results-oriented professional with experience at Bi-State Pool and Spa, adept in installation and repair, and exceptional customer service. Demonstrated ability to manage inventory, streamline scheduling, and foster customer relationships, ensuring operational excellence and safety compliance. Proven track record of enhancing customer satisfaction and retention through meticulous attention to detail and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Service Technician
Bi-State Pool and Spa
04.2023 - 10.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Administrative Assistant
Alternative Funeral and Cremation Services
04.2021 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
GED -
St. Charles Community College
St. Peters, MO11-2022
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Customer relationship management
- Inventory management
- Scheduling and coordination
Timeline
Service Technician
Bi-State Pool and Spa
04.2023 - 10.2024
Administrative Assistant
Alternative Funeral and Cremation Services
04.2021 - 04.2023
GED -
St. Charles Community College
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