Kayla Martin
Medical Assistant / Patient Service Representative
St. Louis,MO
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Organized Patient Service Representative with Six years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Medical Assistant
esse health pediatrics
Hazelwood, Missouri
02.2020 - Current
- Hybrid answered phones and did triage
- Managed Approximately 30 incoming calls, email and faxes per day from customers
- Performed in-office procedures
- Provided patient care
- Obtained patient vitals
- Performed blood draws
- Triaged patients
- Responsible for scheduling patients for appointments
- Responsible for back office duties
- Ordered labs
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Hybrid Patient Service Representative
Our urgent Care
Saint Louis, MO
02.2018 - 05.2020
- Answered inbound and Outbound calls
- Managed approximately 30 plus incoming calls, emails and faxes per day from customers
- Excellent customer service skills
- Cash handling experience
- Experience working with insurance co-pays and various pay options
- Detailed oriented with excellent organizational skills
- Prior experience with EMR software
- Able to work in a fast-paced environment
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
Medical Assistant/Receptionist
Memorial Hospital West
Belleville, IL
10.2018 - 01.2020
- Record patient history and personal information
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Measure vital signs, such as blood pressure
- Help physicians with patient examinations
- Give patients injections or medications as directed by physicians
- Schedule patient appointments
- Prepare blood samples for laboratory tests
- Enter patient information into medical records
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
No Degree - Finance
Saint Charles Community College
Saint Charles, MO 05.2022 - Current
Certified Medical Assistant -
St.louis School
Saint Louis, MO 01.2016 - 01.2017
Skills
- Customer service
- Data entry
- Medical billing
- Clerical Experience
- Electronic medical records
- Payment collection
- Clinical documentation
Certification
CPR/First Aid, 03/17, Present
Timeline
No Degree - Finance
Saint Charles Community College
05.2022 - Current
Medical Assistant
esse health pediatrics
02.2020 - Current
Medical Assistant/Receptionist
Memorial Hospital West
10.2018 - 01.2020
Hybrid Patient Service Representative
Our urgent Care
02.2018 - 05.2020
Certified Medical Assistant -
St.louis School
01.2016 - 01.2017
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