Kayla Lee
Springfield
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
State Beauty Supply
04.2021 - Current
- Responsible for revenue collection, maintaining a consisting cash flow from accounts
- Manage and nurture relationships with over 50 salon accounts, ensuring regular face-to-face interactions
- Revitalized multiple underperforming accounts, improving their financial health and stability
- Proactively identify and onboard new salons within my territory, expanding the business footprint
- Effectively cleaned up and streamlined operations on my route, enhancing overall efficiency.
Bartender/Server
Twin Oaks Country Club
10.2017 - Current
- Provided high-quality, efficient service, enhancing customer satisfaction
- Managed comprehensive training for new hires, creating a collaborative work environment
- Successfully up-sold menu items, contributing to an increase in restaurant sales
- Maintained cleanliness and proper setup of dining areas, ensuring operational efficiency.
Server
54th Street Bar and Grill
09.2015 - 08.2017
- Ensured customer satisfaction by remaining accessible and friendly
- Thorough knowledge of various menu items
- Skilled at anticipating, identifying and fulfilling guests needs as well as clarifying special orders.
Sales Associate
Nike Outlet
11.2014 - 09.2015
- Boosted store revenue by effectively engaging with customers and personalizing sales recommendations
- Suggested suitable products and sizes, guiding customers towards optimal choices.
Aftercare Teacher
ICD
08.2014 - 11.2014
- Worked closely with the administrators to develop assorted activities
- Aided with tutoring children on homework and projects when needed.
Education
Bachelor of Science in General Business -
Missouri State University
Springfield, MO12.2020
Skills
- Customer Service
- Customer Relationship Building
- Excellent communication skills
- Customer Relations
- Relationship Building
- Product and service knowledge
- Upselling and Cross Selling
- Negotiating
- Proficient in Word and Excel
- Ability to handle multiple projects at once
- Team player
- Ability to thrive in fast paced environment
Volunteer Experience
- O’Fallon Christian Church, O’Fallon, MO, Served as Vacation Bible School director for children aging from kindergarten to sixth grade., Planned activities, envisioned and fashioned decorations to make the display more appealing., Performed skits and organized stories from the bible.
- Northwest Haiti Christian Mission, Saint-Louis-du-Nord, Haiti, Shaped children’s lives by teaching them stories in the Bible., Collaborated with a group of people to provide nutritious meals to needy children.
Timeline
Sales Representative
State Beauty Supply
04.2021 - Current
Bartender/Server
Twin Oaks Country Club
10.2017 - Current
Server
54th Street Bar and Grill
09.2015 - 08.2017
Sales Associate
Nike Outlet
11.2014 - 09.2015
Aftercare Teacher
ICD
08.2014 - 11.2014
Bachelor of Science in General Business -
Missouri State University
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