Kayla Enciso
Oak Grove
Summary
Organized and dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possesses keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks efficiently. A self-motivated work ethic ensures effective performance in both independent and team settings, consistently contributing to overall success and customer satisfaction. Committed to fostering positive relationships and enhancing the customer experience through proactive problem-solving and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Manager
Newton Medical Center
08.2024 - 09.2025
- Identified and understood regulatory requirements to comply with laws and regulations.
- Liaised with laboratory leadership to keep expenses within departmental budget.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Executed and documented lab corrective action when test systems deviated from established performance specifications.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Consulted with outside professionals and specialists about tests and testing results.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Full-Time Inpatient Phlebotomist
HCA Centerpoint Medical Center
06.2022 - 08.2023
- Full-Time Inpatient Phlebotomist
- PRN Inpatient Phlebotomist
- Non-Technical Laboratory Supervisor
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Full-Time Traveling Phlebotomist
Aya Healthcare
08.2021 - 03.2023
- Full-Time Traveling Phlebotomist
Full-Time Laboratory Employee
Excelsior Springs Medical Center
04.2020 - 07.2021
- Full-Time Laboratory Employee
- Proficient Phlebotomy Technique
PRN Laboratory Employee
Western Missouri Medical Center
06.2019 - 04.2020
- PRN Laboratory Employee
- Proficient Phlebotomy Technique
- Specimen Processing
Internship as Laboratory Phlebotomist
Carroll County Memorial Hospital
10.2017 - 03.2018
- Internship as Laboratory Phlebotomist
- Full-Time Laboratory Employee
Customer Service Cashier/Stocker
Wood Shed Lumber & Hardware
01.2016 - 01.2022
- Accountable for maintaining equipment such as numerous handheld and power tools
- Customer service and satisfaction
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Prerequisites
State Fair Community College
High School Diploma - Health Occupations, Medical Terminology I/II
Carrollton High School
05.2018
Skills
- Time management proficiency
- Quality control procedures
- Conflict resolution techniques
- Team leadership
- Regulatory compliance
- Process improvement strategies
- Staff training and development
- Analytical problem solving
- Interdepartmental collaboration
- Critical thinking
- Phlebotomy
- Data recording
- Medical laboratory assistant (CMLA)
- Time management
Certification
- OSHA 10 Healthcare certified
- CPR certified
- American Heart Association BLS certified
Timeline
Clinical Laboratory Manager
Newton Medical Center
08.2024 - 09.2025
Full-Time Inpatient Phlebotomist
HCA Centerpoint Medical Center
06.2022 - 08.2023
Full-Time Traveling Phlebotomist
Aya Healthcare
08.2021 - 03.2023
Full-Time Laboratory Employee
Excelsior Springs Medical Center
04.2020 - 07.2021
PRN Laboratory Employee
Western Missouri Medical Center
06.2019 - 04.2020
Internship as Laboratory Phlebotomist
Carroll County Memorial Hospital
10.2017 - 03.2018
Customer Service Cashier/Stocker
Wood Shed Lumber & Hardware
01.2016 - 01.2022
High School Diploma - Health Occupations, Medical Terminology I/II
Carrollton High School
Prerequisites
State Fair Community College
Awards
National Healthcareer Association Phlebotomy Technician Certification
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