Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Duncan

St. Louis

Summary


Customer Service based individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Optical Tech

Antoine Eye Care LLC
12.2024 - 05.2025
  • Checked in patients, verified medical history and insurance efficiently.
  • Conducted pre-tests like VA’s, iProfiler, retina scans, enhancing optometrist workflow.
  • Disinfected exam rooms and instruments, maintaining high hygiene standards.
  • Managed phone inquiries and scheduled appointments, improving patient satisfaction.
  • Sold and educated patients on contact lens care, boosting sales and customer knowledge.
  • Provided exceptional patient support, ensuring a comfortable experience and fostering trust.

Optical Tech

Clarkson Eyecare
01.2024 - 12.2024
  • Assist optometrist with materials and instruments, enhancing patient care efficiency.
  • Sanitize instruments ensuring compliance with health standards and patient safety.
  • Handle phone inquiries, improving patient scheduling and satisfaction.
  • Verify insurance details.
  • Facilitating smooth clinic operations and patient flow.

Server

Shisha Lounge
01.2021 - 05.2024
  • Promote specials
  • Money handling
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Behavioral Health Tech

Preferred Family Healthcare
01.2019 - 11.2023
  • Ensure resident safety and well-being, administer medications, facilitate therapy sessions.
  • Updated treatment plans based on client needs.
  • Collaborated for optimal work environment.
  • Maintained strong client relationships.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Administered patient medications and tracked dosages.

Server

Blue Lounge
05.2023 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Social Bar & Grill
06.2024 - 01.2025
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Built strong relationships with customers
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Radiological Technology

St. Louis Community College
St. Louis, MO
07-2027

Skills

  • Adaptability
  • Time Management
  • Multi-tasking
  • Critical Thinking
  • Interpersonal Skills
  • Attention to Detail
  • Customer service
  • Suggestive selling

Timeline

Optical Tech

Antoine Eye Care LLC
12.2024 - 05.2025

Server

Social Bar & Grill
06.2024 - 01.2025

Optical Tech

Clarkson Eyecare
01.2024 - 12.2024

Server

Blue Lounge
05.2023 - 08.2023

Server

Shisha Lounge
01.2021 - 05.2024

Behavioral Health Tech

Preferred Family Healthcare
01.2019 - 11.2023

Radiological Technology

St. Louis Community College

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Kayla Duncan