Ka Wa Cheang
Overview
11
11
years of professional experience
Work History
Customer Service Officer
New Wen Bao Printing Ltd.
09.2024 - Current
- Follow up on the printing work of schools, associations and government departments in Macao.
- Resolve product and service related issues.
Kindergarten Teacher
Schools and Education Centers
09.2019 - 04.2024
- Organize teaching activities and guide children to learn and explore.
Customer Service Assistant
The Residencia Macau
10.2017 - 08.2019
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Handle company daily operations.
- Communicate with various departments and perform statistical and clerical work.
Part-time Waitress
Star World Hotel
01.2014 - 06.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hotel Intern
Atmosphere Kanifushi Maldives
01.2016 - 07.2016
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated with team members to consistently deliver high-quality services across all departments.
Education
Master of Science - Inclusive Education
University of Saint Joseph
08-2024
Bachelor of Science - Hotel Management
Macao University of Tourism
08-2017
Skills
- Microsoft Office (Work, Excel, PowerPoint)
- Organization skills
- Co-ordination skills
- Adaptability skills
- Teamwork ability
Languages
English
Upper intermediate (B2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Customer Service Officer
New Wen Bao Printing Ltd.
09.2024 - Current
Kindergarten Teacher
Schools and Education Centers
09.2019 - 04.2024
Customer Service Assistant
The Residencia Macau
10.2017 - 08.2019
Hotel Intern
Atmosphere Kanifushi Maldives
01.2016 - 07.2016
Part-time Waitress
Star World Hotel
01.2014 - 06.2017
Master of Science - Inclusive Education
University of Saint Joseph
Bachelor of Science - Hotel Management
Macao University of Tourism