Katy Cuculich
Bloomsdale
Summary
Customer service, Cash Handling, Computer skills, POS system knowledge
Overview
6
6
years of professional experience
Work History
Insurance Agent
American Family Insurance
Lancaster
05.2023 - 02.2026
- Issued insurance policies for auto, home, farm, and businesses for residents in the state of Missouri
- Assisted clients in selecting appropriate insurance policies tailored to their needs.
- Explained policy details and coverage options to enhance client understanding.
- Processed claims efficiently, ensuring timely resolution for clients.
- Submitted accident claims for customers and communicated with adjusters.
- Collaborated with underwriters to assess risks and determine policy eligibility.
- Responded to customer inquiries and problems to promote great service.
- Conducted follow-ups with clients, strengthening relationships and promptly addressing inquiries.
- Responded to client calls, directing them to appropriate departments for efficient service.
- Processed in-office and phone payments, ensuring accurate record-keeping.
- Maintained accurate records of all insurance transactions using computer software systems.
- Delivered money deposits daily to the bank
Lead Sales Associate
Dollar General
Lancaster
10.2021 - 04.2023
- Worked day, night, and weekend shifts.
- Reported sales data to upper management as directed.
- Used a POS system to itemize and total the purchases of customers at end of day shifts.
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
- Was thorough and professional in my responses to all customer inquiries.
- Trained new salespeople each time they were hired.
- Backorder availability, future inventory, and special orders were all discussed with vendors.
- Replenished and stocked merchandise in accordance with store merchandising layouts.
Temporary Employee
Golden Rule Insurance Associates: Ramseys Dave
Jackson
11.2019 - 01.2020
- Handled phone calls and emails to ensure timely communication with clients.
- Used a system to determine which insurance company was best for the customer.
- Completed insurance forms accurately to facilitate processing.
- Reviewed departmental documents to optimize distribution and filing processes.
Education
Business Administration - Some college -
Indian Hills Community College
Ottumwa, IABusiness Administration - Some college -
Three Rivers Community College
Poplar Bluff, MOSkills
- Claims processing
- Insurance regulation
- Policy writing
- Customer management
- Customer service
- Cash Handling
- POS system knowledge
- Computer skills
- Problem solving
- Team collaboration
- Relationship building
- Effective communication
Timeline
Insurance Agent
American Family Insurance
05.2023 - 02.2026
Lead Sales Associate
Dollar General
10.2021 - 04.2023
Temporary Employee
Golden Rule Insurance Associates: Ramseys Dave
11.2019 - 01.2020
Business Administration - Some college -
Indian Hills Community College
Business Administration - Some college -
Three Rivers Community College