Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Peppers

Florissant

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative with 5+ years of experience claiming process medical insurances and reviewing customer accounts. Goal- oriented professional recognized by peers for my effective communication and multitasking skills. Looking to apply my experience with Microsoft Word and Staff Training.

Overview

8
8
years of professional experience

Work History

Fax/Mail Customer Service Rep

Change Healthcare
09.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Outbound/Inbound calls to medical offices/facilities requesting specific medical records.
  • Validation of demographic data for the medical provider’s location
  • Scheduling of chart retrieval via electronic medical record options, requesting the office to fax or mail in requested chart copies.
  • High volume calls

Shipping and Receiving Coordinator

Traid
04.2019 - 07.2021
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Reviewed paperwork to determine priorities and set schedules.
  • Prepare shipping documents and mailing labels

Customer Service Representative

Convergys
02.2017 - 04.2019
  • Handle customer service interactions such as account service, billing inquiries, and technical support.
  • Interface with customers via inbound calls who have questions or concerns.
  • Achieve specific support and resolution on every call.
  • Maintain board knowledge of client products and/or services.
  • Inbound High call volume 100 plus calls daily
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service.

Store Manager

Dollar General
06.2015 - 03.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma -

Ritenour Sr. High School
St Louis, MO
05.2015

Skills

  • Quality Control
  • Stock Management
  • Calm and Professional Under Pressure
  • Microsoft PowerPoint
  • Customer Service
  • Microsoft Word
  • Critical Thinking
  • Merchandise Orders and Exchanges
  • Administrative Support
  • Document Control
  • Typing Proficiency
  • Retail Materials Management
  • Data Entry
  • Call Center
  • Excel

Timeline

Fax/Mail Customer Service Rep

Change Healthcare
09.2021 - 02.2023

Shipping and Receiving Coordinator

Traid
04.2019 - 07.2021

Customer Service Representative

Convergys
02.2017 - 04.2019

Store Manager

Dollar General
06.2015 - 03.2017

High School Diploma -

Ritenour Sr. High School

Similar Profiles

CREATE PROFILE
Katrina Peppers