Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Kaspari

St. Louis

Summary

Experienced customer service professional with a proven track record in fast-paced restaurant settings and data entry within the healthcare field. Demonstrated expertise in sales, multitasking, and fostering strong client relationships, coupled with meticulous attention to detail and the ability to excel in high-pressure situations. Seeking to apply strong interpersonal and administrative capabilities in a customer-centric or office support capacity.

Overview

5
5
years of professional experience

Work History

Server

Big Sky Dining
04.2021 - Current
  • Delivered high-quality, personalized service to guests in a fast-paced dining environment
  • Upsold food and beverage items to increase individual ticket sales and drive revenue
  • Resolved customer concerns quickly and professionally to ensure satisfaction and repeat business
  • Collaborated with kitchen and bar staff to ensure accurate and timely order fulfillment
  • Trained new team members on POS systems, menu knowledge, and customer engagement strategies
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Data Entry Technician

Medicine Express Pharmacy
04.2020 - 04.2021
  • Entered prescription and patient data into pharmacy management systems with speed and accuracy
  • Verified insurance information and handled sensitive health data in compliance with HIPAA regulations
  • Assisted pharmacists and technicians with labeling and organizing medication shipments for LTC facilities
  • Identified and corrected data discrepancies, maintaining up-to-date and accurate records
  • Demonstrated flexibility in adapting to changing priorities, handling multiple assignments while maintaining high-quality standards.
  • Collaborated with IT support teams in troubleshooting technical issues affecting system performance or accessibility.
  • Fostered strong client relationships through prompt resolution of inquiries related to their account details or transaction histories.

Education

Associate in Applied Science -

Southwestern Illinois College
Belleville, IL

Skills

  • Data Entry & Accuracy
  • POS Systems (eg, Toast, Square)
  • Exceptional customer service
  • Strong work ethic
  • Microsoft Office Suite
  • Team Collaboration
  • Conflict Resolution
  • HIPAA Compliance
  • Time Management
  • Adaptable and flexible
  • Sales techniques
  • Excellent communication

Timeline

Server

Big Sky Dining
04.2021 - Current

Data Entry Technician

Medicine Express Pharmacy
04.2020 - 04.2021

Associate in Applied Science -

Southwestern Illinois College

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Katrina Kaspari