Katrina Hill
Saint Louis
Summary
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.
Overview
10
10
years of professional experience
Work History
Customer Service
Peoples National Bank
12.2023 - Current
- Collaborated with customer service team to achieve seamless customer experience.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Developed customer service processes to improve customer satisfaction.
Direct Care Counselor
Alsana
01.2023 - 12.2023
- Provided direct support to individuals with developmental disabilities, promoting independence and daily living skills.
- Implemented individualized care plans, ensuring compliance with established protocols and enhancing client well-being.
- Documented clients' progress in behavioral logs, maintaining accurate records for team review and assessment.
- Facilitated group activities that encouraged social interaction and improved interpersonal skills among residents.
- Educated families on care plans and available resources, fostering strong support networks for clients.
- Facilitated therapeutic group sessions, encouraging open communication among participants and improving overall mental health outcomes.
- Assisted patients with completing personal grooming tasks such as bathing and dressing.
Customer Service Representative
HDIS Inc.
11.2019 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and software systems.
- Developed strategies to enhance customer satisfaction and retention rates.
- Collaborated with cross-functional teams to improve service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Massage Envy
02.2016 - 05.2017
- Managed appointment scheduling and ensured optimal utilization of therapists' time.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to enhance client experience.
- Processed payments accurately, handling transactions with attention to detail and security procedures.
Education
High School Diploma -
Mehlville Senior High School
Saint Louis, MO05-2015
Skills
- Customer service management
- Customer service support
- Proficient customer service
- Client relations and customer service
Timeline
Customer Service
Peoples National Bank
12.2023 - Current
Direct Care Counselor
Alsana
01.2023 - 12.2023
Customer Service Representative
HDIS Inc.
11.2019 - 01.2023
Front Desk Receptionist
Massage Envy
02.2016 - 05.2017
High School Diploma -
Mehlville Senior High School